Nero 8 unable to copy CD's

[bob2701]

I have just upgraded to Nero 8 and have a problem copying CD's. Nero thinks every CD I try to copy is an audio CD and only writes 1 audio track on the destination CD. I can copy DVD's without a problem and also burn a data CD with no problems. It doesn't matter if I try to copy a program CD or just a CD with data, I get the same thing, 1 audio track.
Has anyone heard of this problem. I sent an email to Nero 5 days ago and they have yet to respond.

TIA Bob

[dxx]

You aren't, by any chance, trying to copy DRM-protected discs, are you?

[bob2701]

No, any CD I try to copy when using multiple drives comes out as a 1 audio track CD. It works fine when I just use my burner to read and write the CD.

I noticed this right in the beginning when I made a data CD of the Nero program and docs, along with my registration number and then tried to make a copy of that.

I still have not heard from Nero support. Doesn't say much for Nero support...

Bob

[Bruno123]

You happen to have a Plextor PX-116A or 130A DVD drive? I do, and I experience exactly the same problems.
Here's the answer I got from Nero Support:

================================================== ==
Dear Mr. Bruno Schulz,

thank you for your e-mail.

The Problem is your DVD-ROM. The ReadTrackInfo command send a faulty information to Nero.

In Nero 6 was an workaround implemented for this DVD-Rom. In Nero 8 it is not implemented yet, but it will be implemented soon.

Please check if there is a firmwareupdate available for your DVD-Rom or use the DVD-Writer to read the disc.

Should you have any further queries, please do not hesitate to contact us again.

Best Regards,

Max Blank
Nero Support

================================================== ==

[bob2701]

Thanks for the information. After going around and around with Nero tech support, (they only respond in 2 to 3 week intervals) they sent me the same info. They said they removed a corrective routine from version 8 that was in version 7. I have gone back to version 7 and do not have any problems. Version 7 runs much faster.

Thanks again, Bob

[Bruno123]

Hi Bob,

Yes, Nero 7 runs faster.
'New' isn't always better (we knew that already)!

Do you also use a Plextor DVD/CD drive?
I am just curious...

Thanks,

Bruno

[bob2701]

Bruno,

No, I was having a problem with a DVD-ROM (can't remember which brand) that I was using as a reader. My burner was a Sony and that worked ok if I used it to read and write.

I have since switched to 2 Plextor PX-810SA SATA burners which worked with version 8. But I still went back to version 7.

Bob