05-07-08, 05:15 PM
Most of the activity online that I have had so far has been with major venders, and has been okay so far, despite some minor glitches. However, my most recent purchase of a motherboard which arrived DOA has raised a question. Instead of the vender simply replacing the item from inventory, as others might, I had to wait a couple of days for him to send me an RMA number, and instead of shipping it to him, I had to send it to his distributer in his name. When I balked at this, he asserted that this was the practice of ALL resellers. Of course, I knew this wasn't true of the better known online venders, but after thinking about it, I thought that he was defining "reseller" differently than I did. It appears that his definition was a seller who did not maintain any inventory, or perhaps only a few items that he had on consignment from his supplier...is this the correct definition? I want to know for future buying decisions, because this has caused me to wait for a replacement longer than I normally would expect. With minor items, it wouldn't really matter, but when I'm waiting on a critical item, it does. How would one determine if a seller was a reseller or not, from a typical online website?