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View Full Version : Founders Club Rip Off ?


Dreamingawake
10-10-08, 02:19 PM
So last year I purchased an annual membership to the Founders Club and was certain
I selected that I would NOT like my subscription to be automatically renewed.

A few weeks ago I find my credit card has been charged with another annual fee
from the Founders Club...

I contact them... wait a week.. they get back to me saying they can't refund the
money.

I e-mail them back very upset explaining that I never once allowed them to put
new charges on my card, and they claim "well we sent you a confirmation e-mail
2 weeks before to the registered e-mail address". (the one addy i rarely check)..but

Why would they send me a confirmation e-mail if I never opted to have my subscription
renewed????????? And then just charge my card anyway.

I'm pissed, anyway I e-mailed them back and told them I'm not going to let
this go until someone helps me.

Just wondering if anyone has any advice or experiences like this that could shed
some light.

Thanks.:thumbdwn:

bacon12
10-10-08, 02:25 PM
Just call the cc company and stop payment?

J-Mag
10-10-08, 02:31 PM
Like most automatic renewal services you have to cancel before your term is up otherwise you will be billed. Did you get a cancellation notice in your email when you selected the "option"? If so, that's all you'd need to prove your case.


Renewal and Cancellation of Your Subscription. You grant IGN permission to automatically renew your subscription and charge your account up to five (5) days prior to the day on which your subscription is scheduled to end. However, you may "opt out" of this automatic renewal by visiting The Support Center (http://support.ign.com) and canceling on your own or by using our online form to notify IGN. IGN will cancel your account upon receipt of such notification from you. All fees, charges and sales are final. Once charged to your credit card, the payments are nonrefundable, except in cases of demonstrated fraud, which will be determined at IGN's sole discretion. You acknowledge that canceling your subscription will not immediately terminate access to the Premium Services. Your subscription will remain open until the paid period expires.

Lfctony
10-10-08, 03:09 PM
Same crap happened here. I was missing the money from my credit card and had to make bank inquiries to find out that the mofos charged without letting you know. They didn't even send an email confirming the renewal...

CaptNKILL
10-10-08, 03:13 PM
I got screwed by them too. They are supposed to send you reminders but they do not require your confirmation. I never got one and they charged me a $60 renewal fee 2 weeks before my subscription ran out. They said they sent me a notice so they either lie about it or it is worded in a way that spam filters catch it.

Its a very shady system IMO. I've had several magazine subscriptions and none of them automatically take money from my account without my consent.

I'm willing to bet that the whole thing is intentional in order to get multiple subscription fees out of people who really only wanted one year.

J-Mag
10-10-08, 03:18 PM
I got screwed by them too. They are supposed to send you reminders but they do not require your confirmation. I never got one and they charged me a $60 renewal fee 2 weeks before my subscription ran out.

Two weeks? According to the ToS they should only do it 5 days before... You could probably get out of that one.

CaptNKILL
10-10-08, 03:20 PM
Heh, I just remembered that I did actually "beat their system" the first time. :lol:

When I got my first subscription a couple years ago it came with several "free" magazine subscriptions. When browsing the user agreement, I noticed a few lines that said you didn't HAVE to take the subscriptions. If you turned them down, they were worth $10-$20 each! I told them I wanted no magazine subscriptions and I pestered them with a few emails. A few months later I received a $40 check in the mail. My first year of IGN Founder's Club only cost me $20. :)

I should have just canceled it right then though to prevent future charges. I don't mind paying for a good download service but its obvious that they are more interested in dishonest business, so they can go screw themselves.

Two weeks? According to the ToS they should only do it 5 days before... You could probably get out of that one.

It may have been less than two weeks, I can't remember. I fought it like crazy but they wouldn't budge. There isn't much you can do.

J-Mag
10-10-08, 03:30 PM
Heh, I just remembered that I did actually "beat their system" the first time. :lol:

When I got my first subscription a couple years ago it came with several "free" magazine subscriptions. When browsing the user agreement, I noticed a few lines that said you didn't HAVE to take the subscriptions. If you turned them down, they were worth $10-$20 each! I told them I wanted no magazine subscriptions and I pestered them with a few emails. A few months later I received a $40 check in the mail. My first year of IGN Founder's Club only cost me $20. :)


Nice, I did the same thing with blockbuster. They gave me $25 to sign up and I only paid $16 for the service...


I should have just canceled it right then though to prevent future charges. I don't mind paying for a good download service but its obvious that they are more interested in dishonest business, so they can go screw themselves.


I am starting to think there are some advantages for losing your debit card every quarter or so!!!


It may have been less than two weeks, I can't remember. I fought it like crazy but they wouldn't budge. There isn't much you can do.

Well as long as you consumed more in hourly wages for their employees time, then you should feel mildly vindicated. ;)

|MaguS|
10-10-08, 04:18 PM
I renew for 2 yrs everytime my subcription is about to expire... I don't mind the service, I like getting all the HD Resolution videos from IGN and no wait times on downloads from fileplanet...

nutcrackr
10-10-08, 04:38 PM
I am still with fileplanet, I got a good deal once and left it going. Only now they cancel the hitpoints completely and the last few times I tried to download from any server I got atrocious speeds, moving to a free download place pretty much maxed out my connection. Now that is sad. I suspect I'll be canceling soon.

NaitoSan
10-10-08, 05:08 PM
I cancelled mine few months ago. It's a bit more expensive and I rather use money on something better.

Dreamingawake
10-11-08, 11:06 AM
Well I've been persistent and also probably a real pain in the a**, but it looks like I 'might'
be getting somewhere. They e-mailed asking for our home # which is linked to
our credit card so perhaps they're starting to take this seriously.

I also mentioned in my last e-mail that I started this tread, and a few other people
have stated the same thing happened to them. lol.. Putting the fire under their
butts a little... it's so ridiculous how they can get away with this, as I was doing
some recapitulation and I don't ever recall receiving an e-mail saying they were
going to renew my subscription.

I'll post back with happenings.

crainger
10-12-08, 03:31 PM
Anytime I sign for one of these services like Fileplanet or Gamespot. I always go into my account and turn off the auto renew. If they don't have that option like Xbox Gold (This was next to impossible to cancel the auto-renew), I phone them. You still get the year or 2 years, but don't have to worry about auto renew at all.
Unfortunately not receiving mail or email isn't a reason to dispute charges unless you can prove it wasn't sent. Although I'd think most companies would refund if a customer makes as much noise and Dreaming. ::D:

Dreamingawake
10-15-08, 09:34 AM
haha yeah, i can be a pain in the ass..

i think it's because i let people walk all over me my entire life growing up, and
now i don't take anyone's guff.. lol :headexplode:

anyway they still haven't gotten back to me, so im thinking no news is good news !

watch they probably will refund me lol