View Full Version : Microsoft stops sending out coffins.

06-08-09, 09:32 PM
Microsoft the manufacturer of the RRoD-prone Xbox 360 has confirmed to Joystiq that it's discontinued its policy of providing a prepaid box with shipping label, more commonly referred to as the "coffin," for all Xbox 360 repairs. As of May 26 the policy was discontinued "in an effort to expedite the repair process." Customers will have the option of receiving an e-label to slap on the box they ship their bricked consoles in, but the days of the "coffin" are now over. A Microsoft spokesperson tell us, "Customers can now ship their consoles themselves using an e-label provided by Microsoft and do not need to wait for an empty box to be shipped to them."

Apparently Microsoft's accountants were getting tired of that budget line item signifying thousands of dollars spent on providing cardboard boxes to the millions of consumers with defective units (often multiple times). We likely should have seen the writing on the wall when we recently contacted Microsoft to find out what recourse customers had if customer service wasn't offering coffins.

Our advice: Mail it to Microsoft in whatever packaging you've got lying around (remember: they're going to fix it regardless) and save the special, custom-fit packaging they mail it back to you in. Odds are you'll use it again.


Mr. Hunt
06-08-09, 10:40 PM
Guess they were losing enough money on having to repair 99% of the 360s, they got tired of paying for the boxes also.

06-08-09, 11:31 PM
You know, I wonder if the coffins themselves could be worth something in the future as a memento collectible... If anything it would be a good laugh. :)

06-09-09, 03:33 AM
Luckily they'll send your Xbox back in a coffin

Keep it handy so you have it to use again! That's what I'm doing with both of mine


06-09-09, 11:12 AM
In the last 1 year, I have received "coffins" from Microsoft, Sony, HP and dell, and I have to say the Microsoft ones were the most well designed. I am sure they spend a lot of money researching the box design :P