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View Full Version : Potential Login Fix (If you can't login, TRY THIS)

ViN86
04-21-10, 03:06 PM
I googled the issue and it seems to be a redirect issue with vbulletin. The thread I found is here:

http://forums.digitalpoint.com/showthread.php?t=1154984

This problem occurs when you don't redirect hi5arena.com to www.hi5arena.com.

Your actual site is located at www.hi5arena.com but there are people who will not use the www. and simply enter the domain. When they enter their login details, it looks as if they are loggin in but they are redirected to the wrong domain so it kicks them back out again.

Option 1:
Do a 301 redirect from hi5arena.com to www.hi5arena.com.

Option 2:
AdminCP > vBulletin Options > General Options > Post Referrer Whitelist
Add hi5arena.com to the box and save.

So I tried logging in to http://www.nvnews.net/vbulletin instead of http://nvnews.net/vbulletin and it worked. Try it and let me know if it works for all of you.

If so then a simple redirect from MikeC will fix it for good :)

If not... then it's back to the drawing board...
ViN86
04-21-10, 03:12 PM
Just tried it again. It rejected my login on http://nvnews.net/vbulletin but accepted it on http://www.nvnews.net/vbulletin
Bearclaw
04-21-10, 03:28 PM
:thumbsup:

WIN
Albo
04-21-10, 04:30 PM
I never had problems, because I have my favorites link to www.nvnews.net
But I logged out, and went to nvnews.net/vbulletin and tried to login and it worked fine.
But I never had any problem, so IDK.
ViN86
04-21-10, 04:48 PM
I never had problems, because I have my favorites link to www.nvnews.net
But I logged out, and went to nvnews.net/vbulletin and tried to login and it worked fine.
But I never had any problem, so IDK.

Yea it's strange cause I never use the www on my laptop and that works fine. It may have something to do with the browser and the DNS.
six_storm
04-21-10, 05:15 PM
Wow, such a simple fix. Thanks Vin!
MikeC
04-22-10, 02:10 PM
I discovered that the Kontera ads were preventing logons at one time.

http://www.vbulletin.com/forum/showthread.php?326115-Customers-running-Kontera-ads-please-read!

Does anyone notice a Kontera ad while loggin on? The Kontera ads show up as links under certain keywords.
MikeC
04-22-10, 02:29 PM
I removed the Kontera ad and was able to logon to an account that was previously unsuccessful.
TheANIMAL
04-22-10, 02:44 PM
Multiple accounts?

Permaban Mike. :D No exceptions.
ViN86
04-22-10, 02:53 PM
I removed the Kontera ad and was able to logon to an account that was previously unsuccessful.

The link you posted says it has been resolved.
lduguay
04-22-10, 02:55 PM
I removed the Kontera ad and was able to logon to an account that was previously unsuccessful.

:clap::clap2: it was annoying! Revenue loss?
MikeC
04-22-10, 03:24 PM
The link you posted says it has been resolved.Yeah, that was back in November. It's possible that is was fixed, but now it's broken again or that it was fixed partially.
MikeC
04-22-10, 03:25 PM
:clap::clap2: it was annoying! Revenue loss?I was more concerned with losing my sanity :)
lduguay
04-22-10, 03:44 PM
The link you posted says it has been resolved.

http://www.vbulletin.com/forum/showthread.php?326116-Customers-running-Kontera-ads-please-read!

Customers running Kontera ads please read!
Customers running Kontera ads please read!


We've become aware of an issue that is making it impossible to login via the front-end due to Kontera's ads delivery system. Please disable your Kontera ads for the time being until they provide an update or a fix.


http://www.kontera.com/

Update: The developers of Kontera are actively working on fixing the issue.
Update Nov 18th 09: Resolved.
Update April 22 10: Some customers have started reporting issues again.

/thread
MikeC
04-22-10, 03:58 PM
Thanks for the info. I just notified Kontera and they said there may be a problem.
ViN86
04-22-10, 04:20 PM
http://www.vbulletin.com/forum/showthread.php?326116-Customers-running-Kontera-ads-please-read!



/thread

LOL that update was posted after I read it. :lol:

MikeC must be the trouble maker heh.
Jonathan Cohen
04-28-10, 03:36 AM
http://www.vbulletin.com/forum/showthread.php?326116-Customers-running-Kontera-ads-please-read!



/thread

Hi guys, I'm the Community Manager over at Kontera. Our tech team was addressing the sign in bug over the weekend, and as of 4/25/2010 everything should be working correctly - anyone who removed Kontera code from their page should feel free to re-enable it. I'm very sorry about the inconvenience and if there's further I can clarify/help you with, please feel free to contact me.

Thanks,

- Jonathan
jonathanc@kontera.com