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nekrosoft13
07-13-10, 06:26 PM
Apple is under increasing pressure to recall or offer a fix for the iPhone 4 public relations experts said today, if it wants to keep the iPhone brand name strong and sentiment towards the Cupertino-based giant positive.

In light of the reception issues, which Apple says is a software bug -- whereas users say it is caused by touching the antenna on the side of the device -- market share has fallen and people are turning away from one of Apple's most popular devices yet, as bad consumer sentiment towards the iPhone 4 as word of its reception woes continues to spread.

Cult of Mac recieved comments today on the issue by some of America's leading public relations experts, many of whom believe a full hardware recall is "inevitable" and will have "potentially devastating" effects if not announced soon.

"Apple will be forced to do a recall of this product,” Professor Matthew Seeger, an expert in crisis communication told Cult of Mac today. “It’s critically important. The brand image is the most important thing Apple has. This is potentially devastating.”

Dr. Larry Barton, author of Crisis Leadership Now and a leading expert in crisis management, told Cult of Mac that Apple needs to have a "military-like response" to the issue, which so far has not been evident.

Echoing these statements, Consumer Reports spoke out today about the issues -- which have seen them make reccomendations against purchasing the iPhone 4 -- in a post on their blog, urging Apple to provide a resolution for the problem at "no extra cost to consumers" and saying that aside from the antenna grievance, the device sits at the top of the list of best available smartphones.

"Apple suggested owners mitigate the problem by holding the phone differently or purchasing a case. But those solutions put the onus on consumers and skirt Apple's obligation to offer a product that works consistently and reliably out of the box," they wrote.

"We think it's the company's responsibility to provide the fix—at no extra cost to consumers."

Some have begun speculation that Apple, which continues to push the idea that an iOS bug is responsible for the woes, may offer their bumper cases --which fix the issue by stopping skin contact with the antenna -- for free to iPhone 4 users, removing the current $29 fee and alleviating the need for every iPhone 4 to be recalled.


http://www.neowin.net/news/iphone-4-recall-inevitable-as-pr-experts-call-for-action

Viral
07-13-10, 06:33 PM
If they don't do something to solve the problem soon my respect for them as a company will drop to 0.

XP_GUN
07-13-10, 08:11 PM
http://1.bp.blogspot.com/__Rt973W_blQ/R3u0Gh09DMI/AAAAAAAAB7Y/QpHUCV5WWVI/s400/intro.1.jpg
"There is Nothing wrong with our new iPhone 4. It's Google who is at fault for spreading false rumors and they will be brought before Steve Job's in the name of Apple!"

D3V1N
07-13-10, 08:52 PM
I dont think apples does recalls
I bought a brand new 30inch ACD when they were $1999
about 6 months in it started having flashing pixels
google the problem and found this 31 page thread
http://discussions.apple.com/thread.jspa?threadID=221104
it has been trimmed down and there are more threads like it
apple did fix my monitor because it was under warranty
but they did say that they have never seen nor heard of this problem
i think they just grease the squeaks because its cheaper
plus a real apple fan would enjoy the imperfections of his new gizmo :captnkill:

FlyVomit
07-15-10, 06:08 AM
http://1.bp.blogspot.com/__Rt973W_blQ/R3u0Gh09DMI/AAAAAAAAB7Y/QpHUCV5WWVI/s400/intro.1.jpg
"There is Nothing wrong with our new iPhone 4. It's Google who is at fault for spreading false rumors and they will be brought before Steve Job's in the name of Apple!"


Brilliant! :D

betterdan
07-15-10, 06:33 AM
May hear some news Friday http://www.nvnews.net/vbulletin/showthread.php?p=2287835#post2287835

munkus
07-15-10, 10:10 AM
So...the big question is, when the PR experts call for action, will they get a signal? Guess it depends on how they hold the phone. :bleh:

DiscipleDOC
07-15-10, 10:14 AM
IF this is a real issue, my question would be why didn't they test this out before rolling out the new iPhone? Makes no sense to me.

grey_1
07-15-10, 10:17 AM
IF this is a real issue, my question would be why didn't they test this out before rolling out the new iPhone? Makes no sense to me.

They couldn't.

Too many people using devices in the room.


:bleh:

I was using my sis-in-laws iphone (not sure of the model, but it's not a 4) the other day and was going to buy my wife a new one.

No way now.

DiscipleDOC
07-15-10, 10:19 AM
They couldn't.

Too many people using devices in the room.


:bleh:

I was using my sis-in-laws iphone (not sure of the model, but it's not a 4) the other day and was going to buy my wife a new one.

No way now.

I have one and I love it. I just don't think that I'm buying the iPhone 4.

FlyVomit
07-15-10, 10:23 AM
It's a phone, get a life .................. It's like digital watches all over again

CaptnStubing
07-15-10, 02:25 PM
Is this a real issue or just a couple that have been bad and the media blows it all out of proportion?

bacon12
07-15-10, 02:30 PM
From what I have read its real, and apple stock has taken a pretty big hit this week. I think that is why we are seeing this press conference.

If they do issue a recall price will drop again, and would be a good time to buy. I wish I had some monies to invest..

Q
07-15-10, 02:31 PM
It's a real issue.
All modern smart phones have similar issues.
Apple's issue is moderately worse because the antenna is on the outside.
Apple's issue is moderately worse because of the way they handled it: Denial, Manufacturing cases before release to fix the issue and charging users $30 for it, Telling customers "You're holding it wrong", etc.
The media is blowing it out of proportion.

CaptnStubing
07-15-10, 02:35 PM
Thanks for the reply guys.

I am new to this issue so forgive me if I got a kick out of it being call the "death grip". LOL

http://gizmodo.com/5587815/top-apple-engineer-warned-jobs-about-antenna-problems?skyline=true&s=i


http://www.bloomberg.com/news/2010-07-15/apple-engineer-said-to-have-told-jobs-last-year-about-iphone-antenna-flaw.html

Heh, double fist your phone. http://gizmodo.com/5588018/wozs-iphone-4-antenna-solution-double-fisting

http://gizmodo.com/5587029/iphone-4-silent-recall-some-readers-confirm?skyline=true&s=i

Sean_W
07-15-10, 03:32 PM
It's a real issue.
All modern smart phones have similar issues.
Apple's issue is moderately worse because the antenna is on the outside.
Apple's issue is moderately worse because of the way they handled it: Denial, Manufacturing cases before release to fix the issue and charging users $30 for it, Telling customers "You're holding it wrong", etc.
The media is blowing it out of proportion.

Well, we all know that Apple are in constant denial mode. If there is something wrong with your very popular phone, you better fix it quick.

Apple stocks plummet, so just keep on with the good work Apple.

Zelda_fan
07-15-10, 03:47 PM
Is this a real issue or just a couple that have been bad and the media blows it all out of proportion?

There probably is an issue, but tbh it is getting blown out of proportion. Everyone I know with an iPhone 4 is very happy with it.

Mr. Hunt
07-15-10, 04:03 PM
Yeah, this is probably overblown just like the RRoD for the 360. Nothing to see here folks.

CaptnStubing
07-15-10, 04:29 PM
There probably is an issue, but tbh it is getting blown out of proportion. Everyone I know with an iPhone 4 is very happy with it.

That is what I hear. My friends are happy with their ip4.

Zelda_fan
07-15-10, 04:33 PM
Yeah, this is probably overblown just like the RRoD for the 360. Nothing to see here folks.

It's not like the thing is bricking. It's just a minor reduction in signal strength. In major cities AT&T's coverage is pretty good, and since I live in NYC it's not too big of a deal. However, in little rock Arkansas it might be an issue....

Sazar
07-15-10, 07:40 PM
IF this is a real issue, my question would be why didn't they test this out before rolling out the new iPhone? Makes no sense to me.

It IS a real problem and apparently from the various rumors, this was actually brought up by one of the engineers well before product finalization.

I think this is a case of form over function taken to an extreme.

Again, I do want to reiterate that I personally do not have any issues with my phone and it works well for me, much better than my old phone.

However, I have been able to duplicate the death grip and a couple of my friends have had issues with the proximity sensor issue that has also been brought up. The whole death grip issue is VERY easily reproducible. Apple released the 4.01 OS update today and it does nothing to resolve the issue, just moves the bars weighting (in decibels) so that your signal strength is more "accurate".

If there is a recall, I am all for it but I really don't want to be without a phone.

Sazar
07-15-10, 07:42 PM
It's not like the thing is bricking. It's just a minor reduction in signal strength. In major cities AT&T's coverage is pretty good, and since I live in NYC it's not too big of a deal. However, in little rock Arkansas it might be an issue....

Minor?

I go from 5 bars to "no signal found" when holding the phone "wrong".

How the hell is that a "minor" issue? That is a MAJOR design flaw.

Maybe I am mistaken here, but the PHONE part of the whole iPhone brand should probably work, right?

Re: NYC, from the various reports on Engadget and other sites, Apple reps themselves say there is about a 30% dropped call rate on iPhones. That, frankly, is pathetic.

My iPhone 4 works fine for me, but if I was one of those suffering, I would want a resolution.

Mr. Hunt
07-15-10, 08:48 PM
Minor?

I go from 5 bars to "no signal found" when holding the phone "wrong".

How the hell is that a "minor" issue? That is a MAJOR design flaw.

Maybe I am mistaken here, but the PHONE part of the whole iPhone brand should probably work, right?

Re: NYC, from the various reports on Engadget and other sites, Apple reps themselves say there is about a 30% dropped call rate on iPhones. That, frankly, is pathetic.

My iPhone 4 works fine for me, but if I was one of those suffering, I would want a resolution.

Sounds minor. I mean, the iphone has an AWESOME BUNCH OF APPS and you can TEXT PEOPLE... AND APPLE MADE IT! THEY MAKE STUFF WITH MAGIC SO IT CANNOT BE BROKENZ!

Sazar
07-15-10, 08:57 PM
Sounds minor. I mean, the iphone has an AWESOME BUNCH OF APPS and you can TEXT PEOPLE... AND APPLE MADE IT! THEY MAKE STUFF WITH MAGIC SO IT CANNOT BE BROKENZ!

:rofl

Right?

:D

I mean, I own the damn thing and I didn't think I would like the device this much, and I do. But I have seen the bad and I am not a sheep. Most people I know who have the phone do like it, but I have also had 2 friends take their in for issues and 1 of them continues to have proximity sensor issues. Every single person I have asked to test the death grip problem has been able to show signal loss.

Shamrock
07-15-10, 09:24 PM
http://www.dailytech.com/article.aspx?newsid=19049

Engineer warned Jobs a YEAR AGO!

Oh, and read the "update" at the bottom. iOS4 is out, to change the way the bars are read. LOL!!!