evga wont rma my 5800 ultra

[jAkUp]

after my card started displaying visual corruption, and trying it in multiple systems, it was diagnosted to having bad leads on the agp connectors...

so... i go to rma through pcclub (the store i bought it at, and currently work at) the rma headquarters say they wont send it because the card has no serial number.

i figured, i will just send it to the manufacturer directly... not the case. after getting of the phone with tech support this morning, turns out im up the creek without a paddle since my card has no serial number, and the box i received it in was nothing more that a cardboard box with a sticker on top.

as for the serial on the card... whether i took it off, someone took it off, or it never had one, i dont know. i cant remember.

it sucks for me because i spent nearly $500 on that card.. and now it is nothing more than a paperweight. Hopefully someone from evga reads this post.

[Unit01]

Hm you bought it second hand? IE ebay or something like that? :|
Bad if this doesn't work out properly :(

[jAkUp]

no.. i bought it at pcclub. i still have the original receipt too. im still searching around for the serial number that was on the card.. but i have no clue where it could be.

[Unit01]

Aha ok
Then the serialnumber should be somewhere in the stores erm what you call em logs?
The things you write down whenever a customer buys something. There's also the product ID and product serial number included with it?
since you work at the store can't you check which 5800's were sold and to whom and then try find which one that was sold to you and then find the serial number there?

[saturnotaku]

Have you posted about this on eVGA's forums? That would be your best shot at someone from that company reading your dilemma.

[jAkUp]

actually i just did:D

later today im gonna check in our computer systems to see if i can find the serial number.

[Compddd]

should of bought a radeon

[saturnotaku]

Originally posted by Compddd
should of bought a radeon

Should contribute instead of thread crap.

[rokzy]

Originally posted by Compddd
should of bought a radeon

true.

even if you had to buy an nvidia card, why the hell a 5800!?

I think here in the UK, anyone trying to pull that "serial number" crap would quickly find themselves in court for violating statutory rights.

[Ruined]

Please, there are defects in every brand card.

And the 5800 is a great deal. It gives similar performance to the 5900, but costs $150 less. ($230-$260)... Only downfall is the turbine fan which can be irritating if your PC is close to where you work. I actually tried one out and that was my primary reason for returning it - the 5900 that replaced it wasn't noticably faster in any of my games. (though I admit I only run at 1024x768x32 with QC AA and 2x ansio).

[bkswaney]

Originally posted by Ruined
Please, there are defects in every brand card.

And the 5800 is a great deal. It gives similar performance to the 5900, but costs $150 less. ($230-$260)... Only downfall is the turbine fan which can be irritating if your PC is close to where you work. I actually tried one out and that was my primary reason for returning it - the 5900 that replaced it wasn't noticably faster in any of my games. (though I admit I only run at 1024x768x32 with QC AA and 2x ansio).

I had a 5800U but sold it. Yes using only a little AA/AF at 1024 it run great.
The biggest reason I sold mine is I'm a big screensaver fan and my Ultra had the screensaver fan problem.

Jak... sorry to hear this. That really suxs a big one man.
I know what u mean. I gave 460 for my ultra.
I hope u find your SN. Did it fall off the card or something?

[GlowStick]

Hm, that is a weird situation, since they were all made by FlexTronics you would think that if nvidia decided to put a serial number on them, ALL of them would have em. And if nvidia didnt tell flextronics to put a serial on them, then NONE of them have a serial and evga should know that.

What i would do is this

Phase 1

Shoot off E-mails to evga and nvidia and post rampintly on evga.com forum.

Phase 2

Call Evga and Nvidia and dial random extentions untill you find someone high up and complain

Phase 3

Drive to Nvidias HQ and run around their offices screaming insanely untill they give you a new videa card!

[JonathanM]

heh. I like option 3.

[jAkUp]

actually i live near evga hq:)

[FredGSanford]

What ever you do don't talk to the RMA department in eVGA... I currently had it with them and there is one lady there that doesnt speak english properly and she goes nuts and starts getting angry. I was about to go insane... all I did was ask if I could give her my RMA number(s) and she started going into the Shell Shock mode... Was pretty funny when all I said was "I was transfered to you and they asked me to give you my RMA number (s)"... she went toally postal... Asfter a 2+ Hour's of being transfered back and forth I had an answer to my only question "which RMA number od I put on the box I have 2 RMA numbers" because they sent me 2 cards when I ordered One. Was a really crazy thing for them to do... much less a poor way to do it.

BTW, you most likely wont get anything from the evgatech on the forums... they havent posted a single thing to the FX forum since the Flicker issue pop'd up.


I'm all for the Phase 3 that GlowStick was talking about ;)

[GlowStick]

Originally posted by jAkUp
actually i live near evga hq:) Hm, you could also hold a protest at evga then. Maybe you can get some of your friends and picket their office!

Have you ever tried just walking into an office and just pretend you know what your doing and are saposta be there, maybe dress up in a suit.

Then find the head of the return/rma department and force em to give you a 5900ultra. its really easy to say "oh we arent gonna rma it over the phone" than when u are in their office!

If that fails, go to phase 3!

[Dazz]

Originally posted by jAkUp
actually i live near evga hq:) I would sugest you meet them in person with the card and see if they can do anything that way :)

[gokickrocks]

walk in to evga with a suit and briefcase, say that you are management and tell everyone they are fired

[ricercar]

Originally posted by jAkUp
as for the serial on the card... whether i took it off, someone took it off, or it never had one, i dont know. i cant remember.

The eVGA cards I've bought all have a sticker on the box and another sticker on the video card. Each sticker is about 1 x 1.5 inches and displays a serial number and bar code. You would know if it was there. It's not subtle.

[jAkUp]

well.. after a full day of calling evga.. etc. etc. they agreed to let me rma my card. so all is good now:D

thanks to evga and pcclub.. mucho's gracias,

and hugo, i still owe you lunch;)

[GlowStick]

Originally posted by jAkUp
well.. after a full day of calling evga.. etc. etc. they agreed to let me rma my card. so all is good now:D

thanks to evga and pcclub.. mucho's gracias,

and hugo, i still owe you lunch;) Sweet! BTW, maybe by luck, or you can try to urge them to get you a 5900ultra : P

[bkswaney]

Glad to hear that. :D

Maybe they will not have a 5800U to send u back. You will get a 5900-128. ;)

[GlowStick]

Originally posted by bkswaney
Glad to hear that. :D

Maybe they will not have a 5800U to send u back. You will get a 5900-128. ;) Hehe, a 5900 would be ok, but i say demand a trade, an ultra for an ultra!

[jAkUp]

lol that would be awesome:D

[stncttr908]

Bah, even if you get a 5900 128MB that's still a step up from what you had. Glad everything worked out! :cool: