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View Full Version : the OFFICIAL word from BFG marketing director about Best Buy's backorder...


leatherface
07-06-04, 08:25 PM
earleir today, I wrote this letter an e-mailed it to sales@bfgtech and marketing@bfgtech.com:


<<<<<<<<
hello,

i preordered one of your cards (BFG Geforce 6800 Ultra OC) back on 6/21/04
through Best Buy.

It seems to me Best Buy has no idea what is going on with their own preorders.

At first, they send me an email stating the card was going to be shipped on 6/28

then they send an email stating that the card would be shipped on 7/06

then they send an email on 6/29 that although the card was on backorder, they
expect it to ship to me by 7/04

the next day, they send out another email stating the preorder release date is
now 7/02


the card itself at one point had the status of "Checking inventory, waiting for
ship address to confirm as delivery address", b ut as of yesterday now its on
backorder again with a "we expect it to ship to you within 25 days"
message....

I talked to Best buy customer support, they seem clueless as to whats going
on.... they say they nothing for a release date from you guys for that product,
nor does their inventory have ANY instock.... but the problem is, there are
others whom have orderd that exact same card from Best Buy who are receiving
their cards today.... and had received a tracking number from best buy via e-
mail last friday, so obvisouly, Best Buy has received SOME or ALL of the
preordered cards, correct?

it appears i am not the only one having this problem..... as you can see here:

http://www.nvnews.net/vbulletin/showthread.php?t=31039


So to kill down the confusion thats running between myself and everyone else
who has preordered the BFG Geforce 6800 Ultra OC card, do you know if Best Buy
currently plans on shiplping these cards within the next few days? If they
don't have them, do you know when they'll get their next shipment in?

I only ask because there are alot of angry BFG fans mad right now that had
their hopes up... and i dont see it fair that only a select few who preordered
in advance get their cards while other have to wait...

hope to hear from you soon, theres alot of anxious people to find out when Best
Buy will send or have these cards to fill the rest of the preorders they
took...

thanks much,
Justin S
>>>>



and although i wasnt expect anyone to even reply or listen to my concern it seems they do care about how we feel afterall..... received this e-mail back just a few hopurs later. Heres the OFFICIAL word from BFG Technologies about the BFG Geforce 6800 Ultra OC delay at best buy... looks like it wont be too long we have to wait....

>>>
From: "John Malley" <jmalley@bfgtech.com>
Date: 2004/07/06 Tue PM 10:41:42 GMT
To: <beavermatic@zoomtown.com>
Subject: RE: do you know if best buy will be filling BFG Geforce 6800 ultra orders soon?


Hi Justin,

I apologize for the confusion. Pre-orders can be somewhat tricky and
everyone involved is continually working to make it as seamless process
as possible. Thank you for contacting us though -- your feedback is
valuable to us in making this process better, and we will share it with
Best Buy.

I can tell you that we continue to prioritize Best Buy's orders to us,
and we will be continually shipping batches of Ultra cards to Best Buy
over the next few weeks as we play catch up to the high volume of orders
we are getting. That means Best Buy will also be shipping these cards to
their customers over the same time period.

I know a card in hand is worth two in the pipeline, but hang in there,
your card is coming!

Kind regards,

______________________

John Malley
Director, Marketing and PR
[BFG Technologies]
86 Albrecht Drive
Lake Bluff, IL 60044
www.bfgtech.com
"We're Committed!"


<<<

seems like they'll be shipping them on a day-by-day bases for the next couple of weeks, guess they can only make so many at a time....

hope mine gets there soon! can't wait!!!!

datamage
07-06-04, 08:29 PM
Hmm, thanks for the update.

The only thing I don't understand is that the BFG Rep over @ Hardforums said they had all the pre-orders covered as of 6/23 I think it was. I ordered mine on the 21st, (which should've been covered, ) but apparently it wasn't.

- D.

leatherface
07-06-04, 08:34 PM
then perhaps they are still to process our orders...... you do realize they do ship THOUSANDS of different things other than these graphics cards, and being the first actually warehouse packing day AFTER the weekend and monday holiday, they could just be backed up.....

i preordered on the 21'st too, so im in the same boat..... and even if they do not have enough, according to the marketing directors word from BFG Tech, they'll be sending a certain quantity to Best Buy every day for the next couple of weeks.. and i assume best buy is gonna fill orders as they where placed in line...

its also noticeable in his letter that best buy is their first or one the highest pritorties on the list to ship to

Raptorman
07-06-04, 08:36 PM
Check above BestBuy pre-order thread. Those who ordered theirs *Next Day* will be getting theirs first.
I'm glad I ordered mine Next Day.

leatherface
07-06-04, 08:39 PM
i ordered next day as well :-)

jcossin
07-06-04, 09:22 PM
Check above BestBuy pre-order thread. Those who ordered theirs *Next Day* will be getting theirs first.
I'm glad I ordered mine Next Day.

BAH, that's the same conclusion I just reached. The next day people are getting their's shipped first. I went the cheap route for free shipping. I guess it serves me right...

revbatboy
07-06-04, 09:27 PM
I dont know if thats true I ordered on 06/20 with overnight and im still on backorder

Raptorman
07-06-04, 09:30 PM
I ordered 6/19 with next day and I'm on Backorder. Gonna have to wait til they trickle in stock.

mikev123
07-06-04, 10:41 PM
I ordered one on 6/20 with overnight shipping, nada for me yet either. I’m sick of dealing with it so I just canceled mine, maybe one of you guys will get bumped up on the foodchain

I’m going with the eVGA GT. If I feel it’s not cutting the mustard in a few months from now (think Doom III) I will take advantage of their trade in program when the Ultra’s are hopefully more readily available. Maybe I missed it but I’m kind of surprised more people haven’t mentioned that option.

noko
07-06-04, 11:07 PM
hmmm, my is on its way and I have 2nd day air. I ordered on 6/14 for the $299 BFG 6800GT. Just got the confirmation and tracking number via E-Mail.

oh, coming from Ohio no less.

Raptorman
07-06-04, 11:13 PM
Seems like all those that ordered on 6/14 are getting theirs too.

CaptNKILL
07-06-04, 11:38 PM
Seems like all those that ordered on 6/14 are getting theirs too.
Yep, mine is in process. Will probably ship today (the 7th).

I wonder how long it will take to get here (northern Pennsylvania) with normal ground shipping.

I dont know what im more excited about, getting a new video card or seeing my girlfriend thursday... ok, im more excited about seeing her, but the 6800GT is deffinitely not far behind. :D

Revgen
07-07-04, 02:23 AM
Keep canceling those orders guys!! :clap:

I'll just be getting mine quicker :lol2:

Sgt_Pitt
07-07-04, 06:27 AM
I know a card in hand is worth two in the pipeline, but hang in there,
your card is coming!

hmmm is that 4 pipelines or 3 :P

jcossin
07-07-04, 06:44 AM
I dont know if thats true I ordered on 06/20 with overnight and im still on backorder

I meant of the people that ordered 6/14. Sorry...