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View Full Version : Gainward 6800GT OC Problems ... HELP


iggy
07-18-04, 07:42 AM
Hello people,

Any Gainward 6800GT Golden Sample owners ?

I purchased this card via UK online web retailer (Komplett) last week
but there are some problems in the overclocking ... which I suppose is
rather strange for Gainward ;) who is advertising this card as

"handpicked for OC"
"up to 10% faster than NVIDIA's GF 6800 GT reference design"
"golden sample is guaranteed to operate in enhanced performance
settings (via expert tool) @ 400/1100"

(btw default core/mem clocks are 350/1000 as reference 6800GT
according to the coolbits).

Anyway, I'm far from reaching even the Ultra speeds 400/1100
and OC "test settings before apply" from NV driver collbits are
constantly failing. Somewhat stable OC was 350/1030 ?! before
artifacts are starting to appear. Also, I'm able to configure the
card to run at 400/1100 via "ExpertTool" from the CD (enhanced
performance settings) , but that is not stable at all; artficats
and ocassinal lookup in games and 3DMark2003.

One interesting point ... only "visible" form of artifacts which I
could notice are long black and/or white thin (flashing) lines
across the screen , especially during the 3DMARK03 "Feature test
- Rag Troll" ?! Sometimes, they have even the triangular form.
Is that sign of memory or GPU core problems?

According to the Gainward web site memory on 6800GT
is rated 1.6ns and NO way that this is maximum OC.
Maybe some of the memory modules are crap or overheating;
no idea really. I'm tempted to take off the cooling unit
and verify the type of the memory and cooling status
but that will definitely void my warrany and possible
refund/exchange. Core temperatures were idle 58C-61C
and during the maximum load in the range of 80C-85C
(from the riva tuner monitor). Is card overheating?

Also, the card layout is not Gainward "branded" in any way.
Green PCB with the standard (reference) Nvidia "nalu logo"
on the cooler. There is just some white paper sticker
with Gainward PCB number. However, the card box and
packaging are Gainward branded.

Well ... something is fishy here ... not to sure if I can trust
the Gainward anymore (as they are making the great cards).
Also, for almost 5-7% more expensive card then other 6800GT
brands available around I hoped that at least such price point
would justify the decent and "safe" OC. Also, no software bundle
at all, just some stupid DVD software and old Forceware drivers
on the supplied CD.

Other 6800GT brands (XFX, PNY ...etc) are much better OC
and they are even cheaper. It seems that, for now, Gainward is
just slapping the reference (sample) cards in their boxes and
selling them as "Gainward branded" product ... very misleading.
Also, on their official web site still no sign of the official
drivers/bios or even support for 6800 series. If there are any
other users around with this card maybe we can compare the
bios versions ... maybe my bios version is not optmised (or
even wrong) for this card??


Help!
What should I do people? RMA/refund the card? Wait for Gainward
response? Forget Gainward completely and wait another month
until the market is stable and reliable?


BTW ... original card name:

Gainward PowerPack! Ultra/2400 Golden Sample
http://www.gainward.de/new/products...comparison.html

zakelwe
07-19-04, 02:29 AM
Well if it is the reference desgn with labels slapped on then that is pants :(

Flashing triangles and lines is most likely memory, to double check this stick the memory up another 20Mhz and see if it geta a lot worse...

Of course do all this with the case side off and cool air so you know it is not a heating issue, it should not be for GDDR3. Then rma it.

Regards

Andy

esox
09-18-04, 10:19 PM
I'm on my second Gainward 6800 GT "Golden Sample". The first one was riddled with the now famous "random freezes" even at stock speeds. I RMA'd it to the vendor. The second one runs much more stable with no freezes, but if I set it to what ExperTool calls "Enhanced Settings" (400 x 1100), it will not run IL2FB in Perfect mode. It locks up very soon after start. It will run FarCry, at those speeds, but not without the freezes again. The bios I have is 5.40.02.15.01. I believe that's the most current one.

Since this card also wouldn't run at Gainward's guaranteed speeds, I called the vendor (Space Center Systems) and asked for a second RMA. They told me that Gainward specifically told them to refer all RMA requests directly to them. I'm pretty disapointed with the card since I paid a premium for the guaranteed over-clock. So far it's cost me more money and a TON more time than it should have.

E

aslocum
10-11-04, 11:40 AM
Hello people,

Any Gainward 6800GT Golden Sample owners ?

...

Also, the card layout is not Gainward "branded" in any way.
Green PCB with the standard (reference) Nvidia "nalu logo"
on the cooler. There is just some white paper sticker
with Gainward PCB number. However, the card box and
packaging are Gainward branded.


i have bought one golden sample 2400 today and i must say that this card has definitly NOT a green pcb. it is red... i think your shop is **** and has maybe tricked you

DanCanovas
10-11-04, 11:47 AM
it doesnt sound like a Gainward one to me

JRd1st
10-11-04, 01:11 PM
The Gainward 2400GS is not a green card it is red and the cooling solution does not have Nalu on it and it has 2 fans.

Either someone bought this card before you and returned a different one in the Gainward box and the shop sold you an "open box" item or the shop is screwing you big time. :nanahump: :nanahump:

Either way, I'd bring that card back and demand either a REAL Gainward GS or your money back.

And before you leave that shop with anything else, look in the box first!

BTW, the Gainward 2400GS has 2.0ns memory, not 1.6ns. The Ultra's have 1.6ns.

Chippy
10-11-04, 02:10 PM
Iggy, you don't say anything about the rest of your system. What PSU have you got?

It could easily be that your PSU is struggling.

Chip

aslocum
10-11-04, 02:33 PM
Iggy, you don't say anything about the rest of your system. What PSU have you got?

It could easily be that your PSU is struggling.

Chip


if he buyed an golden sample 2400 the card's PCB is RED not GREEN.
That is just not an Gainward Golden Sample Board. Somebody tricked him out.
That has nothing to do with the psu...

Burnt_Ram
10-11-04, 03:26 PM
sounds to me like it's just a reference design card. alot of the maufactures have those at the beginning of a product run. i have the *newer* GS, and it's amazing ! overclocks like mad . everything i throw at it runs absolutley smoooooth ... it's a dual slot design, red with 2 fan's as stated above

iggy
10-11-04, 07:52 PM
sounds to me like it's just a reference design card. alot of the maufactures have those at the beginning of a product run. i have the *newer* GS, and it's amazing ! overclocks like mad . everything i throw at it runs absolutley smoooooth ... it's a dual slot design, red with 2 fan's as stated above


Hello to all !

Well ... well ... it seems that my original post from the July/04 resurrected
from the ash :) like and ancient Phoenix. Anyway, thank you all for the
replying and care !

Just to reply to the guys above ... the card I purchased in the July was
among the first 6800GT series avaliable in the UK; so no local shop
business. It was online from Komplett UK ... actually, I wish
that I bought that from the local shop because it would be less pain
(sometimes I really hate online shopping). Anyhow, I didn't have the
nerves to RMA the card at that time (even thought of the RMA makes me mentally sick). Card was rarely available in the UK in that time and Komplett
RMA service is very sluggish (you have to wait ages). They were
referring me to the Gainward :rolleyes: and their RMA is even more bizzare.
I see that Komplett is now selling "proper" Gainward GS samples :bash:
but Gainward probably wanted market advantage at that time by producing
ANY reference card as GS :lame:

Back to the point of my post ... after huge pain of reinstalling everything,
slapping the NV5 silencer, flashing the new Gainward bios, properly configuring the RivaTuner and Forceware drivers 66.81 ... I managed to
obtain the max stable OC @ default voltage: 435 CPU / 1050 MEM
and they gives me nice 13.490 3DMARK 03 score and 5.620 3DMARK 05.
I can live with that ... I think ! Memory is definitely the dog and it can't
go over 1050 and I tried absolutely everything; even during the NV5
silencer installation I noticed that memory chips are Samsung 2.0ns !
When you think logically, card is still not GS because it can't reach the
1100 MEM speed :)

Soooooo what do you think guys (and girls) ... should I follow the evil
RMA path to the Hell or just live with it as it is now (as advised above)???

My system spec is:

ABIT IC7-MAX3
P4 3.0E Prescott @ 3.7 Temp @ MAX load 70C (have to rethink the CPU
cooling ... maybe watter).
OCZ EL4000 GOLD
Gainward 6800GT Golden Sample
:lol2:
@ 430/1050 Temp @ MAX load ~ 75C -79C GPU/Ambient ~ 43C
w/NV5 Silencer
Enermax 480W PSU 28A/12V line

Burnt_Ram
10-11-04, 08:23 PM
Hello to all !

Well ... well ... it seems that my original post from the July/04 resurrected
from the ash :) like and ancient Phoenix. Anyway, thank you all for the
replying and care !

Just to reply to the guys above ... the card I purchased in the July was
among the first 6800GT series avaliable in the UK; so no local shop
business. It was online from Komplett UK ... actually, I wish
that I bought that from the local shop because it would be less pain
(sometimes I really hate online shopping). Anyhow, I didn't have the
nerves to RMA the card at that time (even thought of the RMA makes me mentally sick). Card was rarely available in the UK in that time and Komplett
RMA service is very sluggish (you have to wait ages). They were
referring me to the Gainward :rolleyes: and their RMA is even more bizzare.
I see that Komplett is now selling "proper" Gainward GS samples :bash:
but Gainward probably wanted market advantage at that time by producing
ANY reference card as GS :lame:

Back to the point of my post ... after huge pain of reinstalling everything,
slapping the NV5 silencer, flashing the new Gainward bios, properly configuring the RivaTuner and Forceware drivers 66.81 ... I managed to
obtain the max stable OC @ default voltage: 435 CPU / 1050 MEM
and they gives me nice 13.490 3DMARK 03 score and 5.620 3DMARK 05.
I can live with that ... I think ! Memory is definitely the dog and it can't
go over 1050 and I tried absolutely everything; even during the NV5
silencer installation I noticed that memory chips are Samsung 2.0ns !
When you think logically, card is still not GS because it can't reach the
1100 MEM speed :)

Soooooo what do you think guys (and girls) ... should I follow the evil
RMA path to the Hell or just live with it as it is now (as advised above)???

My system spec is:

ABIT IC7-MAX3
P4 3.0E Prescott @ 3.7 Temp @ MAX load 70C (have to rethink the CPU
cooling ... maybe watter).
OCZ EL4000 GOLD
Gainward 6800GT Golden Sample
:lol2:
@ 430/1050 Temp @ MAX load ~ 75C -79C GPU/Ambient ~ 43C
w/NV5 Silencer
Enermax 480W PSU 28A/12V lineits a tough call. if your happy then no worries ! but you did pay for a *Golden Sample* and didnt recieve a *true* one ... like i said tough call

r2d2d3d4d5
10-11-04, 08:34 PM
Well, I think you should RMA it. Otherwise you might always feel like you were ripped off and did little about it. At the same time if your time is precious (and it should be) you have to ask yourself if it's really worth spending more time and effort in order to get a ~10% boost.

DanCanovas
10-12-04, 02:54 AM
In my oppinion u shouldnt let companies get away with this sort of thing. Even if your happy with it u gotta think about the future. How you gonna sell that asa Gainward GS!

Chippy
10-12-04, 04:08 AM
Soooooo what do you think guys (and girls) ... should I follow the evil
RMA path to the Hell or just live with it as it is now (as advised above)???

My system spec is:

ABIT IC7-MAX3
P4 3.0E Prescott @ 3.7 Temp @ MAX load 70C (have to rethink the CPU
cooling ... maybe watter).
OCZ EL4000 GOLD
Gainward 6800GT Golden Sample
:lol2:
@ 430/1050 Temp @ MAX load ~ 75C -79C GPU/Ambient ~ 43C
w/NV5 Silencer
Enermax 480W PSU 28A/12V line

You've got a nice system there.

Which is a factor is me saying if I were you, I would RMA it. On the other hand, what are you likely to get in return?

If you can get your money back, then I would do so. The reason I say this is because if you go out and buy a new GT, you are unlikely to get one that performs worse than what you have now.

On the other hand, if you have to go through Gainward's RMA procedures, it would be well to find out what their policies are. You might find that they send out "refurbished" cards as warranty replacements. If this is the case, the replacement might well be worse than what you have now!

Chip

mustrum
10-12-04, 04:26 AM
You payed for 1100 mhz memory speed. RMA it.

iggy
10-12-04, 06:59 AM
You've got a nice system there.

Which is a factor is me saying if I were you, I would RMA it. On the other hand, what are you likely to get in return?

If you can get your money back, then I would do so. The reason I say this is because if you go out and buy a new GT, you are unlikely to get one that performs worse than what you have now.

On the other hand, if you have to go through Gainward's RMA procedures, it would be well to find out what their policies are. You might find that they send out "refurbished" cards as warranty replacements. If this is the case, the replacement might well be worse than what you have now!

Chip

Well ... exactly. That's why I didn't know what to do. If I could get RMA
within few days, or some other part exchange process (overnight RMA...
etc) that's fine.

However, if I return my card and wait 1 month that's pure disaster. I need
essentially my PC for work and I can't afford that (to have faulty PC while
I'm waiting for the replacement card).

I agree 100% ... If I bought GoldenSample speeds ... I should have them
(at least memory speed in my case); but I can't afford (and don't have
time) for the RMA which could take ages to complete.

Is 50Mhz memory difference worth it ??? From the Gainward sales/marketing
perspective it's illegal that they sold the underrated product to me for my
hard earned cash ... but at the same time my time and work doesn't allow
me the luxury of having the PC without the VGA card for a month.

BTW do you know maybe which DDR3 memory brand is in the latest
red/dual fan 680GT GoldenSample versions? What's the maximum OC?
I think that I read somewhere ages ago that reference cards are using the Samsung 2.0ns and they tops out generaly somwhere around 1070 speed ?!

iggy
10-12-04, 07:10 AM
What's the actual performance increase by increasing memory speed
from 1050 to 1100 or even higher ???

Chippy
10-12-04, 07:49 AM
Its a tough call Iggy, but at the end of the day its your decision.

Does 1050 vs 1100 make much difference? Of course not. Less than 1 fps probably on newer games. There is no way in the world you could ever detect it in gameplay.

But that's not really the point is it. There's probably no way anyone could detect the difference between an Ultra and a GT in normal gameplay. But people do buy Ultras! Its about bragging rights and generally feelgood factor about your rig.

The *sensible* option is to forget all about it and just use your PC. Only you can decide whether you want to put up with the hassle of an RMA.

Chip

EDIT: don't know too much about memory specs. I have 2.0ns Samsung and mine tops out at 1120MHz. Of course the spec says only 1000MHz. 2.0 x 10^^-9 = 0.5 x 10^^9 = 500,000,000Hz = 1000MHz (ddr).

Chippy
10-12-04, 07:59 AM
Iggy,

I have just has a brainwave!!! I had forgotten you had bought from Komplett! There's a really really really (3 reallies) helpful guy there called "Per" - his nickname is Pat.

He hangs around on the Hexus forums sorting out problems for people just like you. I wonder if you explained to him the situation and asked him nicely, he would arrange to send you a replacement card *before* you send yours back! Maybe you would need to guarantee it with a credit card or something? Dunno, but its worth talking to him about it.

You can contact Pat at the Komplett Customer Card forum here:

http://forums.hexus.net/forumdisplay.php?f=63

Cheers,

Chip

Burnt_Ram
10-12-04, 09:39 AM
Well ... exactly. That's why I didn't know what to do. If I could get RMA
within few days, or some other part exchange process (overnight RMA...
etc) that's fine.

However, if I return my card and wait 1 month that's pure disaster. I need
essentially my PC for work and I can't afford that (to have faulty PC while
I'm waiting for the replacement card).

I agree 100% ... If I bought GoldenSample speeds ... I should have them
(at least memory speed in my case); but I can't afford (and don't have
time) for the RMA which could take ages to complete.

Is 50Mhz memory difference worth it ??? From the Gainward sales/marketing
perspective it's illegal that they sold the underrated product to me for my
hard earned cash ... but at the same time my time and work doesn't allow
me the luxury of having the PC without the VGA card for a month.

BTW do you know maybe which DDR3 memory brand is in the latest
red/dual fan 680GT GoldenSample versions? What's the maximum OC?
I think that I read somewhere ages ago that reference cards are using the Samsung 2.0ns and they tops out generaly somwhere around 1070 speed ?!i think my GS has 1.6ns mem. i say that because i can take it up to 1248 mhz stable