View Full Version : Why I love Dell's Warranties and Services
My girl cracked the screen on my Pocket DJ mp3 player.
Fortunately I had it covered under their Complete Care program for 1 year and lo and behold, we called in, they shipped me a brand new one and I got it the next business day. :D
No questions asked.
Gotta love these kinda touches :angel:
Pic includes my old DJ with the cracked screen and my new one docked while I dl music to it.
05-15-05, 01:20 AM
can I have the cracked one? :)
05-15-05, 04:54 AM
oh my. that little crack? that wouldn't have bothered me at all on a device you use mostly to hear from. some of you people are so picky. :p
05-15-05, 11:01 AM
Eh, I don't know... In terms of screen proportions, I can notice something going down more then half the width of the screen :D
That said, this thread does seem a tad bit like a Dell commercial, advert :angel: Well given that saz works there now and all ;)
When I see statements like this, I just want to cry.
When a product fails due to a manufacturer defect, that is warranty.
When someone causes a product to fail by abuse/misuse/so on, that is insurance.
So this is not just a warranty, it's a service plan/insurance.
If you check most manufacturers warranty policies, you will see this to be true. Abuse/misuse/so on, are not covered under warranty...
05-15-05, 05:48 PM
Why would they let you keep the old one? Does Dell enjoy throwing money at their problems?
He's gonna have to send the broken one back. If not, they will charge him :)
05-16-05, 12:13 AM
Apple woudlnt of done that in a million years heh.
I don't keep the old one, its packed and shipped back to Dell. I get the new one, they get the old one to verify the replacement :D
Dell's standard limited warranty for anything does not cover accidental physical damage. Only component defects.
Their complete care additional coverage (everywhere but Florida) does.
Wrt my DJ, I didn't cause the crack and I don't like using broke stuff. Hence why I got a replacement setup.
05-16-05, 02:58 AM
An extended coverage plan could cover various things... AKA, if I got road hazzard when I bought my tires from Sears, then ridding over a nail (actually a bolt) would have been covered, and the tire would have been replaced without cost to me, even though the bolt being on the road wasn't a tire defect. Without this, I pay... Nothing seems underhanded about that, and if one's paying for an extended agreement, mise well make use of it...
I do find it a bit funny, that saz seems a bit of the NG's Dell spokesman now :D
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