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View Full Version : Any XFX support guys out there? 7900GTX problem.


oC|-TiTaN
03-11-06, 07:16 PM
Hey guys, I sadly must report that one of my XFX 7900GTX (690/1750) is defective. I ordered two and got the defective one on Friday and upon installation found that any kind of changes to the clocks would be instantly denied and the screen would artifact as it ran the internal tests. Also, it runs 13c hotter than my other one that came today @ 50c vs 37c idle and overheats in games and benches, causing it to freeze or BSOD.

Any XFX guys out there that can confirm that I can get a replacement cross-shipped come Monday?

jAkUp
03-11-06, 07:18 PM
So they are not working in SLI mode after all?

oC|-TiTaN
03-11-06, 07:22 PM
Well, I haven't tried games at those speeds because when I got them to run 700/1840 I went into 3DM06 and it wouldn't even run, only freeze on a black screen and finally start running at a very low fps, like 17 fps rather than the 72-74ish it normally starts out at.

MikeC
03-11-06, 07:26 PM
We aren't an RMA forum you need to get a RMA with XFX.

oC|-TiTaN
03-11-06, 07:27 PM
I realize that Mike, just wondering if anyone around here was an XFX guy who could confirm that XFX does cross-shipping.

MikeC
03-11-06, 07:29 PM
I was not aware that it was eVGA's policy to do cross shipping. Back when Jakup's 6800Ultra was defective they charged his credit card for the board until they received his defective one.

oC|-TiTaN
03-11-06, 07:31 PM
Yeah, but I'm talking XFX so they possibly could cross-ship. Also, in another thread somebody was going to have an evga cross-shipped to them and was talking to jakup about it.

MikeC
03-11-06, 07:42 PM
Yeah, but I'm talking XFX so they possibly could cross-ship. Also, in another thread somebody was going to have an evga cross-shipped to them and was talking to jakup about it.

They might cross ship by charging your credit card for the new one they send and then crediting the money back when they receive the defective one. That's how eVGA did Jakup's 6800Ultra is what I am pointing out. I also pointed out Jakup is here because he was a member before he went to work for eVGA. That is why he spotted the guy with the defective eVGA 7900GTX . We don't have any employees of XFX on staff here.

MikeC
03-11-06, 07:51 PM
Just so you understand oC|-TiTaN we aren't affiliated with any of NVIDIA's add-in vendors. These forums are separate from theirs. They handle their own RMA's through customer service.

oC|-TiTaN
03-11-06, 08:27 PM
As I said before, I understand that. I just thought that there may be someone similar to jAkUp that is an employee of XFX that frequents this forum and could answer my question, OR there could be someone who has dealt with XFX for an RMA before that could tell me how they would go about shipping a replacement.

Salamandar
03-11-06, 08:30 PM
XFX has its own forums, you should try their.
Good luck.

KickAssCop
03-12-06, 12:44 PM
You changed clocks on your video card, your warranty is void. Do remember, not to post stuff about changing clocks on their boards.. lol.

oC|-TiTaN
03-12-06, 12:46 PM
Yes, I realize that I technically voided the warranty but it's the simple fact that before I even messed with that the one card runs 13c hotter and artifacts/freezes at stock clocks. That's defective. Period.

Lfctony
03-12-06, 02:05 PM
So you went ahead and overclocked it anyway? :nono:

oC|-TiTaN
03-12-06, 02:07 PM
i thought maybe it was a driver thing, reinstalled drivers and then used the coolbits to find max oc...not that uncommon. The fact still remains that it did this before coolbits was even installed so I'm getting it rma'd...

Lfctony
03-12-06, 02:10 PM
Looks like too many of these pre-overclocked cards can't take the higher frequencies. Now I don't even want to get BFG ones that come with mild overclocks.

walterman
03-12-06, 04:35 PM
I got 1x XFX 7900GTX XT 690/1750 last Friday, & i tried to raise the core/mem speeds using coolbits, but, it refused to raise any MHz above 690/1750.

Mr Fujisawa
03-13-06, 09:06 AM
I got 1x XFX 7900GTX XT 690/1750 last Friday, & i tried to raise the core/mem speeds using coolbits, but, it refused to raise any MHz above 690/1750.

i have the XFX 675mhz/1.7ghz model and it overclocked to 700/1.8 with ease and i have massive BF2 sessions with no problems.

Gentle
03-13-06, 12:52 PM
Hey guys, I sadly must report that one of my XFX 7900GTX (690/1750) is defective. I ordered two and got the defective one on Friday and upon installation found that any kind of changes to the clocks would be instantly denied and the screen would artifact as it ran the internal tests. Also, it runs 13c hotter than my other one that came today @ 50c vs 37c idle and overheats in games and benches, causing it to freeze or BSOD.


Reading this very carefully it was not apparent that the card was "defective" out of the box.

It sounded like you were not happy that it would not overclock at all.

I also agree, you should try posting on the XFX forums.

But before going through XFX, you might consider contacting the reseller as you just bought it and it was defective out of the box. They should have some form of return policy.

Gentle

xgman
03-13-06, 02:45 PM
I got 1x XFX 7900GTX XT 690/1750 last Friday, & i tried to raise the core/mem speeds using coolbits, but, it refused to raise any MHz above 690/1750.

At least the me should have gone up some. Something doesn't sound right.

1337_Like_ThaT
03-13-06, 03:53 PM
XFX Support?! :udawg:

Sorry man but that is a total oxymoron...