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View Full Version : Maxtor Warranty/RMA


nekrosoft13
10-16-06, 11:27 PM
How is Maxtors RMA processes?

Will they cross-ship?

i have a 300gb SATA drive (6V300F0) that started acting up, scandisk would not complete, just hangs at 8%, now running HD Tune, so far its about 25% and i have .6% of drive damaged.

Warranty ends in May 2007, does anyone have any experience with maxtor RMA?

Roadhog
10-16-06, 11:36 PM
dunno...

Just take a hammer to the drive and buy a western digital or seagate.

Bearclaw
10-16-06, 11:43 PM
I dont know. I have a maxtor and I never looked into it. Mine have worked fine although i think they are slowly dying. I am definitley getting a seagate or western digital next time for my next upgrade..

nekrosoft13
10-16-06, 11:46 PM
only reason why i bought this drive because it was on sale, i got it for 60 bucks

saturnotaku
10-17-06, 05:24 AM
Did you all know that Seagate acquired Maxtor? I had no idea until I checked on Maxtor's site. In any case, try creating an online RMA and see what options they give you. If they're anything like Western Digital, you can give them a credit card number and they'll ship you the new drive first. Once you get it, you'll have something like 15 days to return the defective one before your card gets charged.

nekrosoft13
10-17-06, 06:20 AM
yeah, i did know, you can already buy some maxtor drives in retail that are actually seagate.

new maxtor external 1.5tb drive also has two 750gb seagate drives in it

candle_86
10-17-06, 09:27 AM
Yea I know all about there RMA, I bought a new retail drive and they refused to honor there warranty.

nekrosoft13
10-17-06, 04:51 PM
i got an RMA on the 300gb drive

they also gave me an RMA on two 120gb SATA drives that i had for over 4 years, and have not been working correctly

A+ support

stncttr908
10-17-06, 05:38 PM
Buy Seagate next time around and you won't need to use the warranty. :D

nekrosoft13
10-18-06, 06:51 AM
i had a seagate that died on me before with no warning

nekrosoft13
10-21-06, 04:39 PM
hey, another question

one drive (300gb) its advance exchange, so they will ship the drive first,

but other two are not, i was wondering will maxtor send me packing and instructions where to ship them or what?

they have not told me where to ship them