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View Full Version : Microsoft needs to get their act together.


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SeriTonin
12-15-06, 03:36 PM
Ok, before I write my story let me say, evilchris, we all know you have had a system since launch, without a lock-up, a freezez, a reboot, for "18-games and counting", so you need not post that information here. :p :D

I bought a premium system in april of 06, got the "rings of death" two months ago. (Started with the cliched lock-up's, which eventually turned to the rings)

The warranty was passed it's 90 days, so the customer rep basically told me send us the system and $150 or get f*cked.

I've heard most people that do this end up with refurbs that end up frying again a few months later, so I went with my own call.

I went out and bought a basic system, the $299.99 version, since I already have a hard drive and wireless controller from the premium system....saves me money, etc.

THE FIRST TIME I booted up this new system, it froze...I knew right there it would die eventually. And it did. For a month I would get the rings every time I booted the machine. I would have to turn the machine off 3 times for the lights to go away and the dashboard/game to finally load and play. Annoying, but I dealt with it since it worked.

Yesterday morning the rings of death appeared and this time, no loud fan noise accompanied it. I knew what had happened since I have been through this before.

Lucky this time I bought a 2 year warranty from best buy. So I went back and exchanged the system with another basic system

(and let me tell you how annoying the geek squad is there, testing my system, then making accusations that I dropped it because it made a rattling noise (which was a dvd stuck in the tray) but whatever)

So I exchanged it last night. Bring the new one home and BAM, red lights at first boot and frozen screen! AWESOME! Microsoft for teh win.

So 3 bad system since April.

I understand first gen tech having trouble, but it's been over a year now, this is just ridiculous.

I'm going back to best buy tonight and see if I can get store credit and grab a Wii when they stock up. 360 is a fantastic system, but the hardware is much too unreliable for me to continue using.

Why are they still having so many problems plague their systems? Obviously there's a problem. I know people who havent had a problem will say its a small percentage because their only basing it on their own experience, but if you google 360 dead hardware, your gonna find alot of stories like mine.

It's great they have the first unreal engine 3.0 game(s), it's great they have an awesome online service, it's great they have a hd dvd player you can buy seperately, I love that there's so many pc/360 accessories out you can use for either. What sucks is none of this really matters when your system constantly dies and your forced to pack it all up and take it back for an exchange every so often. :thumbdwn:

I'm not saying ps3 is better or wii is better, this isnt a fan boy making 360 sound like crap cause he loves sony or nintendo. This is a guy who loves his 360 and is frustrated with Microsofts inability to manufacture systems that wont fry after a month.

Moo
12-15-06, 03:53 PM
I have a 360 since launch day, and not a single problem so far.

The fact you are getting 3 toasted machines... may be due to brown-outs, or just really bad luck?

Do you have your AV components linked to a surge protector?

Lyme
12-15-06, 04:10 PM
Could be lots of things, but more than likely it is the setup rather than the consoles.
a) It is stuck in a place without adequate ventilation, like a AV unit.
b) The power in his place sucks (mis wiring is normal).
c) Putting the unit on top of a large speaker, or such (I've seen pictures).
d) etc..

Sorry Seritonin but one I can belive, two is odd, three is quite extreme.

toxikneedle
12-15-06, 04:12 PM
Dude, that's nothing more than bad luck.... If everyone's systems would break as soon as they buy them, you wouldn't think more people would be pissed?

I don't know what kind of a response you're looking for here, I dunno.... sucks to be you I guess.

BTW Lyme, I keep my 360 on top of my sub, and although it's supposed to be bad because of the magnets and stuff, I haven't seen many problems.

LurkerLito
12-15-06, 04:15 PM
I have to say that sounds like really bad luck. I don't have a launch day system but never really had an issue. Are you putting the 360 in a cabinet or near your heating system? I think the 360 is the one system I'd avoid putting in either of those places. I know I had a few gfx glitches in the summer but now that it is winter and I keep the room at < 70F it is rock solid with no glitches at all. I didn't use the 360 that much in the summer and used it only for short periods of time if the room exceeded 80F.

Euphoria
12-15-06, 04:18 PM
I've had my 360 from the launch day and not a single freeze, ring of death, etc. etc... You either have some problem with the power in your house which is damaging your equipment or you are the unluckiest guy I've heard off... Sorry about that, and I hope you have better luck in the future

S.I.N
12-15-06, 04:35 PM
http://www.madmustard.com/images/2006/03/Baghdad%20Bob.th.jpg
"There is nothing wrong with the 360...I repeat...there is nothing wrong with the 360. All lies made up by Sony"

SeriTonin
12-15-06, 04:44 PM
My system has fine cooling. Since my first 360 I bought a cooler from nyko. (Not that it seems to do any good) I have it next to my window, where a nice cool breeze comes in from the loud cold winds of the midwest.

I suppose it's just bad luck. I wasn't looking for an answer. Just needed to vent. Just quite annoying.

I have an APC surge protector for my PC and one for the 360....I have a cooler for the 360, I take care of my stuff. I'm not keeping it in a shelf, condensed, running up to 170 degrees.

I guess it's just really sh*tty luck, but that pic never gets old s.i.n, made me laugh, I guess thats the best thing I could ask for out of this thread, a smile, so thank you.

Oh and P.S, I have moved since the first bad 360, so I dont see it being an electrical problem in my house, especially considering im running 2 pc's, each with 650 watt psu's and high end gpu's ...and those run like champs, as does my ps2, original xbox, gamecube, etc.

I dont think my electrical circuits decided to just kill my 360 continuously, microsoft needs to tell all those 11 year olds in malaysia to start putting these things together better or else cut there pay from 13 cents an hour to 7. Ok bad joke..

evilchris
12-15-06, 05:06 PM
Yeah, I hate that electronics are made overseas. Not that foreigners can't build good stuff, but the overseas operations are there to cut costs and nothing else.

I don't trust any electronics these days. It's funny, my high end Sony displays are actually made in Philadelphia. They don't have problems. Even Sony wouldn't dare move their top tier display manufacturing out of the US. USA/Canada made is the best imo.

shungokusatsu
12-15-06, 05:55 PM
Got my unit at Zero Hour on launch day. It worked fine until the R6 demo off live. Constant freezes and system crashes with that demo. Got gears of war, the game doesn't like my system, nonstop crashes ever since. I call MS tech support, they make you go through hell, they do not want to give up that RMA console. It took over a week for them to get my RMA going, a week of talking to them every god damn day for over an hour testing complete bs. They kept trying to push me me to believe it wasn't a serious issue and was due to "d/ling too much contant off XBL" while another tech told me it was my "wireless network adapter causing the lock-ups". They top that AOL cancelation call.

toxikneedle
12-15-06, 06:20 PM
Got my unit at Zero Hour on launch day. It worked fine until the R6 demo off live. Constant freezes and system crashes with that demo. Got gears of war, the game doesn't like my system, nonstop crashes ever since. I call MS tech support, they make you go through hell, they do not want to give up that RMA console. It took over a week for them to get my RMA going, a week of talking to them every god damn day for over an hour testing complete bs. They kept trying to push me me to believe it wasn't a serious issue and was due to "d/ling too much contant off XBL" while another tech told me it was my "wireless network adapter causing the lock-ups". They top that AOL cancelation call.
Really? That sounds odd, I just got a new 360 because my old one didn't recognize some of the media disks.... but never froze, and all games worked fine. I actually thought the opposite, that they are willing to give new ones too easily heh.

evilchris
12-15-06, 06:39 PM
Got my unit at Zero Hour on launch day. It worked fine until the R6 demo off live. Constant freezes and system crashes with that demo. Got gears of war, the game doesn't like my system, nonstop crashes ever since. I call MS tech support, they make you go through hell, they do not want to give up that RMA console. It took over a week for them to get my RMA going, a week of talking to them every god damn day for over an hour testing complete bs. They kept trying to push me me to believe it wasn't a serious issue and was due to "d/ling too much contant off XBL" while another tech told me it was my "wireless network adapter causing the lock-ups". They top that AOL cancelation call.

What I do when dealing with any tech support is just say " doesn't power up ". Instant RMA.

Lyme
12-15-06, 06:58 PM
My system has fine cooling. Since my first 360 I bought a cooler from nyko. (Not that it seems to do any good) I have it next to my window, where a nice cool breeze comes in from the loud cold winds of the midwest.

Hate to tell you this, there have been reports of 360s dying directly because of the use of Nyko coolers.. http://forums.gameinformer.com/gi/board/message?board.id=microsoft&message.id=124580
http://crunchgear.com/2006/10/27/nykos-intercooler-causes-problems-for-xbox-360/
http://www.elektriq.com/articles/nyko-responds-to-intercooler-complaints
http://forum.teamxbox.com/showthread.php?t=471014&page=4

So we know why your 2nd and 3rd 360 died.

Also do not put your 360 on a sub.. Think about it.. your playing alot of bass and rumble.. you want the 360 hard drive bouncing around like that? No, you don't.

toxikneedle
12-15-06, 08:56 PM
My bass doesn't rumble, I never play it that loud.... plus its not right on the sub, it's laying on another box that is right on top of the sub. It's not like I like leaving it there, unfortunately it's my only option.

Lyme
12-15-06, 09:19 PM
It's not like I like leaving it there, unfortunately it's my only option.

As things are, your choice, you get to live with the consequences (if any).

toxikneedle
12-15-06, 09:21 PM
As things are, your choice, you get to live with the consequences (if any).
heh im already on my 3rd 360... i dont mind. i still got another year worth of warranty. If the one I just got breaks or has some weird problems, I'll consider moving it.... but for now, its not really vibrating, which would be the only thing to make me wanna move it.

LycosV
12-16-06, 01:15 AM
I too have a 360 that I've had for quite a while now with no problems *knocks on wood* but like others here have said I would have to guess some sort of problem with your setup. It could be a run of bad luck but you may want to try running the game w/o the hard drive. You said that you are using the same hard drive for all three systems; carried it over from the first one. The 360 is designed to run w/o a hard drive and it might be worth a shot to see if it makes a difference. Less moving parts at once means less of a chance that something there is causing a problem.

edit: Also a surge protector does not a UPS make. If you are getting line dips (always a possibility in the midwest) a surge protector won't help you, only a UPS unit with batteries can.

msxyz
12-16-06, 04:52 AM
My first Xbox 360 died on me after less than two months of mild use. It was made in the first week of october '05 as most of the defective units which were made during the initial weeks.

But that ill fated machine gave me troubles very soon with random crashes and a couple of "red rings of death" so I knew it was only a matter of time. My replaced unit (a new console manufactured in Jan '06) is working flawlessy, it went through an hot summer and dozens of hours of gaming and I never experienced another crash or lockup (except when using Oblivion but that's a known uh... feature of that game).

If your consoles work well through the initial months and then suddenly die the problem might be elsewhere. Consoles affected by overheating start to crash more and more frequently before going for good. It's really no differenent from PC which suffers from bad ventilation or a faulty heatsink/fan. Same for disc reading errors or HD failures. They rarely happen all of the sudden, instead there are warning signs well in advance.

I'm sorry to hear your story but Microsoft cheap manufacturing probably is not the only culprit.

[OT] On a side note, this image makes me rofl each time I see it :D

http://www.sonydefenseforce.com/Overheat.jpg

toxikneedle
12-16-06, 10:43 AM
My first Xbox 360 died on me after less than two months of mild use. It was made in the first week of october '05 as most of the defective units which were made during the initial weeks.

But that ill fated machine gave me troubles very soon with random crashes and a couple of "red rings of death" so I knew it was only a matter of time. My replaced unit (a new console manufactured in Jan '06) is working flawlessy, it went through an hot summer and dozens of hours of gaming and I never experienced another crash or lockup (except when using Oblivion but that's a known uh... feature of that game).

If your consoles work well through the initial months and then suddenly die the problem might be elsewhere. Consoles affected by overheating start to crash more and more frequently before going for good. It's really no differenent from PC which suffers from bad ventilation or a faulty heatsink/fan. Same for disc reading errors or HD failures. They rarely happen all of the sudden, instead there are warning signs well in advance.

I'm sorry to hear your story but Microsoft cheap manufacturing probably is not the only culprit.
Well, most of the failures of early 360's were due to the hardware failure of the memory chips inside. MS got a whole bad batch of memory chips from some German company (forgot the name) and that's what most of the failures were attributed to.

Two red lights represent overheating, three red lights represent hardware failure.

Tanith
12-16-06, 01:57 PM
Well, most of the failures of early 360's were due to the hardware failure of the memory chips inside. MS got a whole bad batch of memory chips from some German company (forgot the name)

Infineon :(

ViN86
12-16-06, 02:15 PM
i had one freeze in NFS:MW but after a restart it was ok. i just played CoD3 for like 4 hours and it was flawless :)

Imbroglio
12-18-06, 06:46 AM
My system has fine cooling. Since my first 360 I bought a cooler from nyko. (Not that it seems to do any good)

you know that the nyko cooler actually increases the chances of your system failing. go over to the [H]ardforum, and see the number of ppl that have had systems die because of the nyko cooler, ppl that have the system out in the open, well vented and have the cooler, seem to die to, the stupid thing just forces air in (no exhaust), so the heat remains in the system. dunno if you've been using that or not on the past 3 systems, but you might want to avoid it on future ones

nekrosoft13
12-18-06, 07:22 AM
http://www.madmustard.com/images/2006/03/Baghdad%20Bob.th.jpg

"There is nothing wrong with the S.I.N Intelligence...I repeat...there is nothing wrong with the S.I.N Intelligence. Its all lies.”

ralinn
12-18-06, 08:12 AM
I'm on my 3rd. When I sent it back the first time, they sent me back one that didn't even boot (instant 3 red lights). Would be nice if they actually tested the ones they are about to send...

toxikneedle
12-18-06, 11:04 AM
I'm on my 3rd. When I sent it back the first time, they sent me back one that didn't even boot (instant 3 red lights). Would be nice if they actually tested the ones they are about to send...
that's not so bad, someone on txb forums found a pencil lodged inside their xbox when they got it back from repairs.

and btw if something like that happens, im sure you can bitch at them and theyll send u a free game or controller or whatever.