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Digital_Trans
05-18-07, 12:00 AM
We have prepared the following FAQ to address some of the common concerns and questions.


Driver & Application Questions


Where do I download drivers and applications for my product?
To download drivers and applications, please follow these steps: Click on Support
Click on Downloads Choose the region you are in, and the country
Select your product type, then your specific product/model and click next
Choose your Operating System (such as Windows Vista 32-bit or 64-bit)
Begin to download the various programs needed.

Will future driver releases be certified for Windows Vista?
Yes, all of our future releases will be Microsoft certified.

Applications from the original Sound Blaster X-Fi and Audigy series CDs do not work in Windows Vista. Will there be downloads available for all missing applications and when?
Driver downloads and basic software such as the Audio Console are available for download from our web site.
A free CD containing the full application suite will soon to be available to order from our Online Store (a Shipping & Handling charge will apply).

Why does the packaging say Windows Vista Ready when there is no Vista-compatible install CD in the packaging?
This is to indicate that drivers are available online to support Windows Vista.

Is there a difference in the Windows Vista and Windows XP implementation of the X-Fi CMSS3D feature?
Yes. The architecture of Vista doesn't allow a feature like CMSS-3D to operate in hardware for applications that use the Microsoft API's. If a game for example uses OpenAL, then CMSS-3D will run in hardware but if a Microsoft API is used it operates on the host within Windows Vista's application level effects architecture.

Is there a difference in the Windows Vista and Windows XP implementation of the Crystalizer feature?
No.

Why is it taking so long for Creative to provide full driver and application support for its products in Windows Vista, given the 6 year development time of the OS?
Even though Windows Vista has been in development for several years and in public beta for a long time, the key reason for delays in providing finalised signed drivers for Windows Vista which affected several manufacturers is that the audio features in Windows Vista were incomplete until a few months before its final release.
Other features in Windows Vista such as APO's (Audio Processing Objects) could not be installed for our products until documentation and tools were available from Microsoft. This was an issue for all aftermarket sound card vendors.
Since we received the correct tools and documentation for implementation, we began working diligently to finish the development and release the driver updates for our range. Given the considerable number of products, it is not feasible to release everything at once, so we staggered the driver release schedule.

There is a lengthy gap between driver releases. Would it be possible to have more frequent beta-version releases?
We focus on delivering stable driver sets as this is more efficient than multiple interim releases. We anticipate releasing a further X-Fi update in the end-May/June timeframe.



Feature Loss


Why is SPDIF passthrough not working with Windows Vista 64-bit? Will it ever?
SPDIF passthrough is available in the latest X-Fi update. For the Audigy Series, we cannot support this feature in Windows Vista 64-bit.

Will decoding of Dolby Digital and DTS signals be supported in the future? If not, why not?
These functions are not supported at driver level in Windows Vista and going forward will be supported at application level by applications such as Power DVD or WinDVD.

Will DVD-Audio be supported in the future?
We are not supporting DVD-Audio in Windows Vista.

Will 6.1 speaker mode be available in future drivers? If not, is this because of Creative or Microsoft?
No, as Windows Vista does not support this speaker configuration.



Bugs/Specific Issues


Why is the CPU utilization on some Windows Vista systems significantly higher when using X-Fi CMSS-3D than on Windows XP?
This is a 3rd party product issue on which Creative cannot comment. We have made CPU utilization improvements in the forthcoming X-Fi update.

Why do I get BSOD and system instability when an X-Fi card is installed in my Windows Vista system with 4GB or more of RAM?
This issue will be addressed in the next X-Fi driver update. It is also recommend to check with your motherboard manufacturer for the latest version of the motherboard BIOS.

Enabling the Crystalizer during ASIO Playback with an Elite Pro causes reproduceable BSODs (CTEXFIFX.DLL) why?
We have reproduced this issue and are working on a solution.Message Edited by Catherina-CL on 05-09-2007 10:09 AM

Creative Labs

Amuro
05-18-07, 01:56 AM
I need Dolby Digital and DTS decoding for the digital in pass through. Looks like I'm gonnna keep XP SP2 forever.