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-   -   BFG Rma Issue (http://www.nvnews.net/vbulletin/showthread.php?t=152351)

Hordsak 06-24-10 03:57 PM

BFG Rma Issue
 
Maybe this is the wrong spot, but I kinda have to get this off my chest. I love BFG, they've been great with RMA's and warranties in the past. However, recently they've left a bad taste in my mouth, and I can understand if whoever reads this says it's my own fault. I bought a 280 GTX in Dec 2008. It died in Feb 2010. I RMA'd the card, sent them proof of purchase etc, the card was registered on their site. Silly thing is, when I sent the card in for RMA, I put my original receipt in the box, without much concern because I thought they kept the POP I faxed them on file.

Now 4 months later, the card has died again, and they will do NOTHING without me faxing ANOTHER proof of purchase, something which I've already done. I purchased the video card from Ncix (local walk in pickup) and NCIX tells me they don't keep reciepts for over 1 year. I'm dissapointed as the GTX280 fit my gaming needs, and now I fell I kinda have to unnecessarily buy a new video card.

Rant over.

bob saget 06-24-10 04:06 PM

Re: BFG Rma Issue
 
Yea, the NCIX in Vancouver is not super good at dealing with this kind of stuff. However they do pricematch from newegg, which I like.

AthlonXP1800 06-24-10 04:51 PM

Re: BFG Rma Issue
 
Geee you should never ever sent original receipts, you need to sent copy of receipts by either capture the receipts by mobile phone, fax machine or scanner. :p

You could try sent them copy of replacement invoice and see what happen.

Hordsak 06-24-10 04:59 PM

Re: BFG Rma Issue
 
Quote:

Originally Posted by AthlonXP1800 (Post 2277058)
Geee you should never ever sent original receipts, you need to sent copy of receipts by either capture the receipts by mobile phone, fax machine or scanner. :p

You could try sent them copy of replacement invoice and see what happen.

That's the problem, I can't get a copy of the invoice from Ncix.. but I dont' think I'm going to give up yet.

bob saget 06-24-10 06:14 PM

Re: BFG Rma Issue
 
if you paid with credit card, maybe they have a reciept on file?

AthlonXP1800 06-24-10 06:24 PM

Re: BFG Rma Issue
 
Quote:

Originally Posted by bob saget (Post 2277107)
if you paid with credit card, maybe they have a reciept on file?

Oh yeah and if paid with paypal, paypal kept history records of receipts on account.

bob saget 06-24-10 07:28 PM

Re: BFG Rma Issue
 
He probably went to a local store, as did I. He probably did not use paypal.

Quick420 06-26-10 09:56 AM

Re: BFG Rma Issue
 
You give up too easily.


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