Originally Posted by Maverickman
I just spoke with Newegg customer service and guess what!!! They will issue a credit to my account for $110!!!! This is a one-time only adjustment, but it's still great. I'm hoping that I see the adjustment soon as I was told it takes 3 to 5 business days to process. If I get this credit, I'll buy even more from Newegg.
That is the secret with Newegg. Always pick up the phone and talk to a CSR. Do not do Live Chat or use the automated RMA process for a refund. The CSR's have magical powers that the automated processes do not allow. I have had them waive the restocking fees and even provide a return shipping label for defective merchandise. They even took back a defective video card that said "No return for refund".
Love the Egg.