Originally Posted by NarcissistZero
Just submit a Steam support ticket... tell them you bought the game at a local independent video game store and it was marked as new. Send them a picture of the package and serial key... ask them why it isn't working.
Do NOT tell them you bought it used on ebay, because they will tell you to screw off.
how do you know it was marked as new?
he said he bought is second hand...