Originally Posted by NarcissistZero
Just submit a Steam support ticket... tell them you bought the game at a local independent video game store and it was marked as new. Send them a picture of the package and serial key... ask them why it isn't working.
Do NOT tell them you bought it used on ebay, because they will tell you to screw off.
this won't work. they'll ask for a picture/fax of the original receipt as well (proof of purchase and that it isn't a friends game).
most used game stores know enough not to sell steam games (l4f, fear 2, DoW2, etc). i'm calling
on this one