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Old 04-22-09, 02:08 AM   #11
CaptNKILL's Avatar
Join Date: Jan 2003
Location: PA, USA
Posts: 18,844
Default Re: I hate my broadband company

I've been lucky so far. Atlantic Broadband cable is a very good service. If they try to screw around with bandwidth caps and increased fees I'll switch to Verizon DSL though. I'm just glad we have a choice here.

Atlantic BB has never charged me for any house calls or phone support. This one time at my mother's house a wire in our house had been damaged by mice. They spent 2 hours diagnosing the problem from the street to our modem and when they found it, they cut the damaged cord and put a new end on it right there... we never saw a bill at all.

They've also upgraded my service several times over the past few years. We initially paid this same price for 768\128 cable back in 2001-2002 (I think) when Charter was our carrier. Then Atlantic BB moved in and upgraded us to 1.5\192 and lowered our bills, then they gave us 3\320 and now 5\512. And they've never increased the prices.
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