Originally Posted by blo
Stephen, Could you (NVIDIA) announce that there are malfunctioning chip on the market? (this won't ever happen although) As it is my seller said this is not an official announcement and as expected they won't replace the card.
The chips themselves are not malfunctioning; they're simply the wrong chip for the product. As such, there isn't anything for NVIDIA to announce.
However, if you could persuade your OEM (seller/manufacturer) to contact NVIDIA sales and marketing, they should be able to obtain confirmation/explanation. It's possible they'll need to be persistent to get through to the correct person to handle this. Please let me know if you/they have difficulties with this; if so, I will try to do what I can to facilitate this.
If you have a Windows machine, you may also be able to persuade them by demonstrating that HW video acceleration isn't available there too, e.g. using the "DXVA info" tool.