Originally Posted by nippyjun
My relative brought me their laptop to take a look at as she has been having problems with it.
it's a year old toshiba with vista home premium 64 bit. She said everything was working fine up until about a month ago.
It boots up just fine, but whenever you try to start almost any program you get this message:
The version of this file is not compatible with the version of Windows you’re running. Check your computer’s system information to see whether you need an x86 (32-bit) or x64 (64-bit) version of the program, and then contact the software publisher.
Some programs if you right click on them and run as an administrator they will run but others will not.
It's as if windows won't run programs because they are the wrong bit version.
She has norton 360 on there but it does not work and i can't start it up.
I was able to install the microsoft essentials security program. It will run if you right click on it and run as admin. It found these spyware: win32/remos.hs, win32/fakeScanti and said it cleaned them. I don't know if they were even part of the problem.
I enabled the main admin account and logged on with it but still got the same errors.
There are a lot of windows updates that have not been installed yet, which i will do, i did'nt have time to do it yet. I don't think though that this is the issue either.
Any suggestions on what to try next?
It sounds like she has a virus that's attached itself to almost every .exe file on the drive. Take the drive out and virus scan it properly on another pc.