Originally Posted by onmikesline
i would like to. well it comes tomorrow, ill give it a try with the new modem and hope it will clear things up, if i dont see much of a improvement in speeds, ill just lower it back to 15, and keep the DOCSIS 3.0. i just got a new house and it was built in 2005. they said that i have fiber optics and my old modem is to slow for it lol, im just repeating what he said to me so...
Its too bad I dont work for conca$t anymore - one of the areas I services was WPB, dade county/miami; I cdould've hooked you up
Anyways, I would take a look at your modem logs for T1/T3/T4 timeouts and signal levels to make sure thats not the issue.
DOCSIS 3.0 modems are actually alot more picky about signal levels than DOCSIS 2/1 modems, so the problem may actually get worse after the swap...
Check your DS/US levels and the SNR.... Heres a little reference of acceptable levels...
Downstream Power Level (DS): -8dBmV to 9dBmV
Upstream Power Level (US): 35dBmV to 48dBmV
Signal-to-Noise Ratio (SNR): Anything over 34dB, the higher the better.
Also, check during the morning/day/evening for variances. Check when humidity is high/low and when its raining as these things affect the signal and can affect performance.
For accessing modem readouts: http://192.168.100.1
If you find that your modem has bad readouts, check your cable boxes (if you have one) and see if they have similar readouts - if they do, then call support and get a tech out there.