Originally Posted by nekrosoft13
I did work many months in retail, much more then I would liked and I did put myself in "consumer shoes" many times. Always explained everything in details, didn't worry about my sale numbers.
And I don't really care for this excuse "just got off work, are tired, probably a bit flustered and stressed out from their day at the job"
I go to work, get frustrated at work, and often can be tired after work, thats no excuse for not reading instructions. When a consumer is to dumb to open the manual and read it, he is one of the parties at fault.
Same excuse could be used for almost everything, OMFG i burned the roast, Can't put the bookcase together, satnav doesn't work. RTFM, Everything can't be idiot proof. If everything was Idiot proof, cars would be wrapped with bubble wrap and forks would be made of plastic.
Ask the consumers at work, and they often will admit that they did not even touch the manual.
And second group of people at "fault" are giant stores and their employees like the blue shirts at Best Buy and their main goal is sales. It should be their job to educate the potential buyer about the product that he/she is about to buy and tell them that Blu-ray players need to be updated to play new releases from time to time.
And as far as customer service go, blu-ray player updates takes less then 2 minutes, to save a potential customer this service should be either free or very cheap.
Six-Month Rating: 3.24 / 10
Lifetime Rating: 1.98 / 10
So where do we draw the line?
"My computer BSOD when I put that new RAM in!" -Did you RTFM?
"That new video card, when I installed it everything is now really big" -likely drive update, did you RTFM?
"I cannot install Windows on this computer I just put a new Hard Drive in" - did you google the fix?
Seriously nekro, you're expecting far too much from the average joe. Let's take a roofer for example- works a 10, maybe even a 12 hour day... does this for 5 days a week. Do you think he has the give a damn to rtfm, and when the manual sounds like greek to him, google the jargon he needs to learn?
I think the reason you spent "too much time in retail"- according to your words- is you couldn't handle how ignorant most people are regarding technology. I agree, it'd be nice if people used a little brain power and common sense instead of flipping out the first time they're unit displays a message they did not expect it to.
however, that's not reality- whether you like it or not.
And as for the update being a free service... that's great- except when you're dealing with hundreds of clients a day it really isn't practical. Free I can understand. But what's that client supposed to do, disconnect their player and bring it to the story every time it needs an update?
Or, I know- we're supposed to send somebody to the house... for free? You any idea how much the in-home service guys cost the company? Insuring them, their vehicles, the tools, maintenance for the vehicles, gas, hourly pay for them... I mean really- free? Yeah, that will *never* happen.
The solution is to stop with these rediculous updates.
Instead of defending these updates so adamantly, why don't you tell me how these updates benefit the end use. What makes them so necessary and worth while?