Update - got this reply from AC's US office.
We’re so sorry for the inconvenience. I’ll forward this issue to our technical department again and have it fixed ASAP.
BTW, we’re currently running out of stock of VR004 in US warehouse, and it will be available in US no later than next Tuesday.
Thank you for your patience.
ARCTIC COOLING U.S.A.
14783 Clark Ave. City of Industry, CA 91475
And the page I can order the parts from internationally still has an issue that stops me from ordering..still...after almost 4 days.