View Single Post
Old 04-16-11, 11:53 AM   #1
It's a wittle baby!
Madpistol's Avatar
Join Date: Jan 2007
Location: United States
Posts: 4,554
Send a message via AIM to Madpistol
Default I am a tech support guy's worst nightmare!

On the phone with Kodak Tech support trying to get my printer to work again.

Background: Lightning strike a few days ago fried a surge protector, router, ethernet port on a cable modem, ethernet port on a computer (fiance's), and now, it seems the usb port on my kodak all-in-one printer.

So I got on tech support this morning, first live chat which was dreadfully slow. We were unable to resolve the issue, so they referred me to their phone support. As expected, I got a guy probably stationed out of india (although, at one time he put me on hold and picked up to talk to his supervisor, but instead talked to me again, and it was in english. That threw me for a loop.) We went through roughly 2 hours of talking me through uninstalling/reinstalling the printer, drivers, changing the USB cable out, installing it on another computer, FORCING a manual install, etc. The entire time, I was always one step ahead of him. After it was all said and done, I got the same error every time I plugged the printer into the computer:

"USB device not recognized"

The entire time, I kept saying it was the USB controller on the printer, but he refused to believe me and continued on through tireless troubleshooting. At one point, he even said I needed to contact Microsoft as it was an issue with my operating system. At that point, I assured him that I reformat my computer every 6 months and am not your typical joe computer user. He was surprised that my computer has 8GB of memory and the CPU is overclocked to 3.9Ghz too.

Eventually, about 15 minutes before this ended, he asked if I had had any sort of power surges recently. It took him exactly 1 hour and 45 minutes to ask this magical question. At that point, I plugged the printer into my dinosaur Dell laptop that has windows XP on it. Surprise surprise, I got the same exact error. At that point, he conceded that I was right and ordered a "free of charge" RMA of the product.

I am a tech geek, and I am tech support's worst nightmare. As much as tech support may know, I know more.

MadPistol's Rig

AMD Phenom II X4 965 BE (RB-C3) @ 4Ghz, 1.425 Vcore, 1.25V NB VID
Thermalright Ultra 120 Extreme (w/ Scythe Gentle Typhoon 120mm fan)
Gigabyte UD3H AM3 790GX motherboard
XFX Radeon HD 5870
PNY XLR8 2x2GB CL8 DDR3 1600
G.Skill Ripjaws 2x2GB CL8 DDR3 1600
Soundblaster X-Fi Fatality Titanium
OCZ Vertex II 120GB SSD (OS drive)
Western Digital 500GB Caviar (black)
Western Digital 640GB Blue
Samsung DVD burner
Logitech MX performance mouse
Logitech G15 keyboard
Corsair HX 750-watt Modular PSU
Antec Nine Hundred case
Windows 7 Home Premium x64
ASUS MK241 24" LCD
ACER X241W 24" LCD - RIP
Madpistol is offline   Reply With Quote