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Old 04-16-11, 01:37 PM   #3
Madpistol
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Default Re: I am a tech support guy's worst nightmare!

Quote:
Originally Posted by Redeemed View Post
As you may be more right than wrong... being that I work for the geek squad it annoys me to no end when I have to deal with customers whom believe they know more than I. Sure, it's possible. In fact I darn well know that there are people out there more tech savy than I. However, if that be the case then you've likely no business coming to me for help and are instead wasting my time and your money.

If you have the knowledge but don't have the means for what ever reason just acknowledge that you're dealing with a fellow tech and have some respect. I get so frustrated at people talking down to me over the phone or in person. I'm half tempted to refuse them any service at all. Fix it yourself.

In regards to OEM tech support- you're definitely right. I've encountered the same my self. Very frustrating.
I didn't talk down to the guy. I was very friendly and polite the entire time because at the end of the day, he puts his pants on one leg at a time just as I do. He's human and so am I. The thing that actually angered me was when he told me that it was an OS problem, and I knew damn well that it was not an OS problem.

I'm extremely polite any time I have to deal with another person, no matter where they are or what their nationality is. There's no reason not to be. I just wish I didn't have to sit on the phone for 2 hours walking through and repeating the same steps 2 and 3 times before they finally rule the product defective. I've never had this issue with XFX or even cableone (our internet provider) They're always quick and easy to deal with.

For an average joe talking to tech support, I agree that I hate it when joes ask me for tech advice and immediately assume that I'm wrong. I can't stand that. When they're nice to me, I'm nice to them. If there is an issue and we resolve it without trying to "pass the torch" to another company, I'm also very happy and very nice.

But yea, I can't imagine what sort of characters you have to deal with on Geek Squad. That must be rough.
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