Re: Steam support SUCKS!!!!
I own a business.
A customer that has purchased 400 of anything is a very good customer.
I have never cancelled anyone's account due to a problem with an order. They get a courtesy call about the problem. In Steam's case it should be an email stating the problem.
The customer is the reason anyone is in business. If you lose sight of that, then you deserve what happens down the line...NetFlix for example.