Originally Posted by LurkerLito
Your analogy is wrong. Here the customer went to check out and bought...
let me stop you right there. the bank payment did not go through and he had the game. in steam's eyes, he shoplifted. if you buy something at a store and walk out when the card machine says "declined", what do you call that? lets say the credit card machine said approved, and you walk out, and then it declines. would you say you still shoplifted? i think that's pretty much what happened. did you bother to check if the funds have been removed from your account right after you bought the game?