Originally Posted by Vardant
Oh crap, this is going to be interesting. Just tried to buy a game through Steam, but it didn't forward me to the gateway, then stopped working and yet somehow added the game to my account...
I've contacted the support immediately, so will have to see how this unfolds.
I've had this happen before with absolutely no issues. The transaction still went through and everything was fine.
I never read this incident before now, but it sounds like everything was one big misunderstanding. Valve is incredibly strict about their policies to the point that they are obsessively so. It almost seems like they are paranoid about most subjects, specifically cheating, hacking, and of course, game payments. If they think you might be trying to fool the system, they simply say "nope" first, then ask questions later. How can they get away with this? It's simple really: they are a privately owned company. They make the rules, and until another company blatantly knocks them off their high horse, I wouldn't expect this to change.
With the decline of PC hardware sales and the rise of services like Origin which are offering vastly superior deals on AAA titles, I have a feeling that EA will be breathing down Steam's neck before too long. That may make Valve rethink their bullish tactics when it comes to accounts control.
As for everything else, this case was clearly a freak accident. I've never heard of such a thing happening, so it's pretty safe to assume that you are probably 1 in a million on this. Also, them telling you you had to buy the game at full price would have raised a red flag right there. I would have emailed them back and said if the funds didn't go through, you would pay the $2.50 again, not full price. If they raise a stink or don't change their decision, I would kindly remind them that you didn't break their ToS in any way, and yet your account is being threatened with suspension, and you have proof of the transaction.
If they didn't budge again, I would seek legal advice from an attorney. Valve is iron-clad when it says that you don't own your account, but if you purchase a game legally and then they suspend your account due to issues beyond your control, you have a case against them at that point, and they have no defense. I guarantee that Valve would be crucified in court over that one. Just because a company has a ToS doesn't mean that it's the end-all be-all of their service with you. As far as I'm concerned, you didn't do a charge-back, and therefore are not "stealing" from them. However, they gave you the option of paying full price after the fact or having your account be revoked. That means that THEY are now stealing from you. I guarantee that almost any judge would side with you on this one.
Don't give in so easily next time.