Originally Posted by Starscream
If it actually IS freezing there you obviously have other issues with this machine too. If it's not actually frozen/crashed just hit alt-tab to select the prompt if you aren't on it. Then press tab until you have ok selected and press space.
I think you should do some basic hardware tests like either Windows Memory Diagnostic or Memtest86. Also if this machine is old you should visually inspect the capacitors on the motherboard.
I will do this soon as I get home, thank you. I haven't researched the s/n yet, but I think it's 5-6 years old, pentium D 2.8Ghz proc.
I personally think she should just upgrade to a decent, modern laptop, but she won't
EDIT: It worked! WTH, I hit alt-tab and suddenly I had a desktop with a working mouse....
Thanks for the replies guys!