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Old 06-02-08, 11:23 AM   #1
seeker
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Default Asus RMA

I need RMA a board with Asus, but I couldn't find a link for that purpose on their website. I may have overlooked it because of some bad remarks that I have heard about their support may have blinded me. All that I found was a sectionl that referred all problems to the retailer where the item was purchased, saying in opposition to the norm, that this is the usual procedure with most manufacturers. I already tried that route without any luck, and all retailers have only a short term in which they will exchange an item. The short of it is, dos anyone know where to find a link o their RMA department, or exactly what procedure to use?
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Rig 2: Antec SX1040BII, A8N-SLI, 2x1GB DDR400, 8800GTS, 1x500GB & 1x1TB HDs, Liteon LH-20AIL and Pioneer DVR-111, Audigy 2 ZS, Creative T20 2.1, Antec 500SP, W7 x64 & XP MCE
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Old 06-02-08, 11:26 AM   #2
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Default Re: Asus RMA

Something went wrong. How do I remove the white space in the OP?
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Rig 1: HAF 922, X2 4400+, Asus A8N32-SLI Deluxe , 4x1GB DDR400, 2x500GB, 1x80GB & 1x250GB + ESATCASE2 w/2x1TB HDs, LG CH10LS20 & GH22LS50, Samsung SH-S202N, Asus Xonar D2X,Creative 5.1, GTX460 SC, FusionHDTV7 Gold RT, Acer X233H, Arris TM520G, Cisco E3000, Scythe Kama, CM RS600 PS,HP 5510v,APC BX1000, XP x64, W7 & Kubuntu 9.10

Rig 2: Antec SX1040BII, A8N-SLI, 2x1GB DDR400, 8800GTS, 1x500GB & 1x1TB HDs, Liteon LH-20AIL and Pioneer DVR-111, Audigy 2 ZS, Creative T20 2.1, Antec 500SP, W7 x64 & XP MCE
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Old 06-02-08, 11:36 AM   #3
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Default Re: Asus RMA

Quote:
Originally Posted by seeker View Post
Something went wrong. How do I remove the white space in the OP?
EDIT..... Delete

As for teh page. It's there, somewhere in the support section.... one sec....

EDIT: It's done through your dealer http://support.asus.com/repair/repai...Language=en-us

EDIT2: Maybe not.. http://forums.speedguide.net/showthread.php?t=200610
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Old 06-02-08, 11:49 AM   #4
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Default Re: Asus RMA

I wish you the best of luck. ASUS told me they "only honor their warranty as a courtesy", so the second time my mobo failed, well within the warranty period, they told me to go f*ck myself. Never buying ASUS again.
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Old 06-02-08, 11:56 AM   #5
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Default Re: Asus RMA

Quote:
Originally Posted by Revs View Post
EDIT..... Delete
Delete what? You can't even select white space, much less dele it. If you are saying to delete the post itself, I've tried thatl in the past, and it said that I wasn't authorized.
Quote:

As for teh page. It's there, somewhere in the support section.... one sec....

EDIT: It's done through your dealer http://support.asus.com/repair/repai...Language=en-us

EDIT2: Maybe not.. http://forums.speedguide.net/showthread.php?t=200610
Great, I guess that I will have to go buy a calling card, because I never use long distance, so I don't have long distance service. It would be kind of nice if they had an 800 number. But, then they might have to deal with an increased number of complaints.
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Rig 1: HAF 922, X2 4400+, Asus A8N32-SLI Deluxe , 4x1GB DDR400, 2x500GB, 1x80GB & 1x250GB + ESATCASE2 w/2x1TB HDs, LG CH10LS20 & GH22LS50, Samsung SH-S202N, Asus Xonar D2X,Creative 5.1, GTX460 SC, FusionHDTV7 Gold RT, Acer X233H, Arris TM520G, Cisco E3000, Scythe Kama, CM RS600 PS,HP 5510v,APC BX1000, XP x64, W7 & Kubuntu 9.10

Rig 2: Antec SX1040BII, A8N-SLI, 2x1GB DDR400, 8800GTS, 1x500GB & 1x1TB HDs, Liteon LH-20AIL and Pioneer DVR-111, Audigy 2 ZS, Creative T20 2.1, Antec 500SP, W7 x64 & XP MCE
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Old 06-02-08, 12:04 PM   #6
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Default Re: Asus RMA

Quote:
Originally Posted by Medion View Post
I wish you the best of luck. ASUS told me they "only honor their warranty as a courtesy", so the second time my mobo failed, well within the warranty period, they told me to go f*ck myself. Never buying ASUS again.
I was thinking about your previous comments in this regard while looking for their RMA link, that is probably why I missed their telephone number. If I experience anything like you did, they shall wish that they had done otherwise. I only received The motherboard that I want to RMA on 5-8-08 and the dealer only offers a 15 day return service. Actually I did contact him within the 15 days, but he just gave me a runaround about having the wrong serial number, and when I asked whether he wanted the original or the one that was for the replacement that I had been sent, he never responded. I guess that I shall have to add Asus along with MSI to my blacklist.
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Rig 1: HAF 922, X2 4400+, Asus A8N32-SLI Deluxe , 4x1GB DDR400, 2x500GB, 1x80GB & 1x250GB + ESATCASE2 w/2x1TB HDs, LG CH10LS20 & GH22LS50, Samsung SH-S202N, Asus Xonar D2X,Creative 5.1, GTX460 SC, FusionHDTV7 Gold RT, Acer X233H, Arris TM520G, Cisco E3000, Scythe Kama, CM RS600 PS,HP 5510v,APC BX1000, XP x64, W7 & Kubuntu 9.10

Rig 2: Antec SX1040BII, A8N-SLI, 2x1GB DDR400, 8800GTS, 1x500GB & 1x1TB HDs, Liteon LH-20AIL and Pioneer DVR-111, Audigy 2 ZS, Creative T20 2.1, Antec 500SP, W7 x64 & XP MCE
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Old 06-02-08, 02:49 PM   #7
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Default Re: Asus RMA

Quote:
Originally Posted by seeker View Post
Something went wrong. How do I remove the white space in the OP?
I edited your post. There were a number of blank lines at the end followed by a period.
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Old 06-02-08, 03:01 PM   #8
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Default Re: Asus RMA

Thanks, I kept looking for sme kind of letter or character but didn't see one. I guess I need a new pair of glasses...or maybe just to clean the ones that I have.
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Rig 1: HAF 922, X2 4400+, Asus A8N32-SLI Deluxe , 4x1GB DDR400, 2x500GB, 1x80GB & 1x250GB + ESATCASE2 w/2x1TB HDs, LG CH10LS20 & GH22LS50, Samsung SH-S202N, Asus Xonar D2X,Creative 5.1, GTX460 SC, FusionHDTV7 Gold RT, Acer X233H, Arris TM520G, Cisco E3000, Scythe Kama, CM RS600 PS,HP 5510v,APC BX1000, XP x64, W7 & Kubuntu 9.10

Rig 2: Antec SX1040BII, A8N-SLI, 2x1GB DDR400, 8800GTS, 1x500GB & 1x1TB HDs, Liteon LH-20AIL and Pioneer DVR-111, Audigy 2 ZS, Creative T20 2.1, Antec 500SP, W7 x64 & XP MCE
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