BFG Rma Issue

Hordsak · 06-24-10, 03:57 PM

Maybe this is the wrong spot, but I kinda have to get this off my chest. I love BFG, they've been great with RMA's and warranties in the past. However, recently they've left a bad taste in my mouth, and I can understand if whoever reads this says it's my own fault. I bought a 280 GTX in Dec 2008. It died in Feb 2010. I RMA'd the card, sent them proof of purchase etc, the card was registered on their site. Silly thing is, when I sent the card in for RMA, I put my original receipt in the box, without much concern because I thought they kept the POP I faxed them on file.

Now 4 months later, the card has died again, and they will do NOTHING without me faxing ANOTHER proof of purchase, something which I've already done. I purchased the video card from Ncix (local walk in pickup) and NCIX tells me they don't keep reciepts for over 1 year. I'm dissapointed as the GTX280 fit my gaming needs, and now I fell I kinda have to unnecessarily buy a new video card.

Rant over.

**bob saget** · 06-24-10, 04:06 PM

Yea, the NCIX in Vancouver is not super good at dealing with this kind of stuff. However they do pricematch from newegg, which I like.

AthlonXP1800 · 06-24-10, 04:51 PM

Geee you should never ever sent original receipts, you need to sent copy of receipts by either capture the receipts by mobile phone, fax machine or scanner.

You could try sent them copy of replacement invoice and see what happen.

Hordsak · 06-24-10, 04:59 PM

Quote:

Originally Posted by AthlonXP1800

Geee you should never ever sent original receipts, you need to sent copy of receipts by either capture the receipts by mobile phone, fax machine or scanner.

You could try sent them copy of replacement invoice and see what happen.

That's the problem, I can't get a copy of the invoice from Ncix.. but I dont' think I'm going to give up yet.

**bob saget** · 06-24-10, 06:14 PM

if you paid with credit card, maybe they have a reciept on file?

AthlonXP1800 · 06-24-10, 06:24 PM

Quote:

Originally Posted by bob saget

if you paid with credit card, maybe they have a reciept on file?

Oh yeah and if paid with paypal, paypal kept history records of receipts on account.

**bob saget** · 06-24-10, 07:28 PM

He probably went to a local store, as did I. He probably did not use paypal.

Quick420 · 06-26-10, 09:56 AM

You give up too easily.

06-24-10, 03:57 PM	#1
Hordsak Registered User Join Date: Sep 2005 Location: Vancouver, BC Posts: 57	BFG Rma Issue Maybe this is the wrong spot, but I kinda have to get this off my chest. I love BFG, they've been great with RMA's and warranties in the past. However, recently they've left a bad taste in my mouth, and I can understand if whoever reads this says it's my own fault. I bought a 280 GTX in Dec 2008. It died in Feb 2010. I RMA'd the card, sent them proof of purchase etc, the card was registered on their site. Silly thing is, when I sent the card in for RMA, I put my original receipt in the box, without much concern because I thought they kept the POP I faxed them on file. Now 4 months later, the card has died again, and they will do NOTHING without me faxing ANOTHER proof of purchase, something which I've already done. I purchased the video card from Ncix (local walk in pickup) and NCIX tells me they don't keep reciepts for over 1 year. I'm dissapointed as the GTX280 fit my gaming needs, and now I fell I kinda have to unnecessarily buy a new video card. Rant over.

06-24-10, 04:06 PM	#2
bob saget Join Date: Dec 2006 Location: Vancouver, originally Russia Posts: 23,133	Re: BFG Rma Issue Yea, the NCIX in Vancouver is not super good at dealing with this kind of stuff. However they do pricematch from newegg, which I like.

06-24-10, 04:51 PM	#3
AthlonXP1800 Registered User Join Date: Jan 2003 Location: United Kingdom Posts: 4,352	Re: BFG Rma Issue Geee you should never ever sent original receipts, you need to sent copy of receipts by either capture the receipts by mobile phone, fax machine or scanner. You could try sent them copy of replacement invoice and see what happen. __________________ Intel Core i7 3770K, Corsair H80 liquid cooler with Noctua S12-1200 fan, ASUS P8Z77V with UEFI 1606, 16GB Samsung Green 30nm DDR3-RAM, Pioneer DVR-217DBK 22x DVD-RW, Corsair AX850 PSU, Western Digital 2TB SATA3 hard drive, Creative X-Fi XtremeMusic, CanonScan N650U scanner, Microsoft Internet Keyboard, ASDA Wheel Mouse Optical, Sirus's 2 3D speakers, 32inch Sharp LC32LE600 LED TV, EVGA Geforce GTX 670 SC 4GB with Geforce 306.23 driver, 30Mb broadband Virgin Media VMDG480 Super Hub, Aspire Xplorer Midi Tower, Windows 8 Pro 64bit.

06-24-10, 06:14 PM	#5
bob saget Join Date: Dec 2006 Location: Vancouver, originally Russia Posts: 23,133	Re: BFG Rma Issue if you paid with credit card, maybe they have a reciept on file?

06-24-10, 07:28 PM	#7
bob saget Join Date: Dec 2006 Location: Vancouver, originally Russia Posts: 23,133	Re: BFG Rma Issue He probably went to a local store, as did I. He probably did not use paypal.

06-26-10, 09:56 AM	#8
Quick420 Registered User Join Date: Oct 2005 Location: London,Canada Posts: 1,445	Re: BFG Rma Issue You give up too easily. __________________ :Gaming Rig: Asus P5N-D SLi E8400 Wolfdale@3.6ghz/TTBig TyphoonCooler 51c Orthos 3hrs Galaxy GTX560ti-GC 296.10 Forceware 950/1900/2200,1100mv,Gts250/Physx 2x2gb Ddr2 1066mhz 4-4-4-12 1T 3xWD WD5000AAKS 500gb/sata300/ 1xSeagate 320gb Ide(tuuunz) X-fi Fatality ProASUS VH242H 24"LCD:::Windoze 7-64bit::: Sony DvD/Ram-Drive Logitech G25 3dmark06 17,898 Vantage 12,851 If the light is GREEN the trap is clean