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Old 11-25-03, 06:47 PM   #25
madnessx
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Default As I said in the other 5700 thread

The email seems too poorly worded (and a tad juvenile) to be an official reply. However, the lack of any form of announcement by nvidia makes it the only information we have. If anyone at nvidia sees this thread, and I'm sure someone will, please take ten minutes to update the linux driver page with a message that lets your customers know what's going on. If you're waiting for for a kernel release, let us know. If you don't plan to support these cards, let the linux community know so we can purchase a card that works. Is it better to sell cards now and lose loyal customers because of your lack of support, or act honorably by informing your customers and retaining credibility in your brand?

It's the lack of information that distress us; owners of 5700 ultras, the most.

Please let us know you haven't forgotten us.

Rex Hoffman
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Old 11-25-03, 09:27 PM   #26
vargis
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Default Here's the URL for Contacting NVidia

For all you doubters, here is the link to use to contact NVidia. Since they don't expect to deal with customers directly, they have no official e-mail for support. They expect everything to be handled by their partners. While using this form might help, I'm sure actual physical letters to both NVidia and the maker of your video card will carry more weight.


http://support.nvidia.com/apps/EndUserSupport/index.asp
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Old 11-29-03, 12:39 AM   #27
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Madnessx - Dirty - You guys crack me up! You've obviously never written NV's support email address. ALL the replies I've ever gotten have been that bad or worse. What's even worse? I've never once gotten actual help from NV's support address, just poorly worded, broken English replies saying that the problem is my stuff, or that 'Product X' is not supported in my configuration, or mysterious and vague 'We hope to have this issue resolved soon, probably in the next year or so' type answers.


Blowing off a guy because you don't like what he has to say is really the very depths of ostrich-ism. Just because you don't like something doesn't make it untrue.
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Old 11-29-03, 09:52 AM   #28
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Quote:
Blowing off a guy because you don't like what he has to say is really the very depths of ostrich-ism.
Quote:
Madnessx - Dirty - You guys crack me up!
how interesting isnt it.

no posting wrong info is (without proof)
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Old 11-29-03, 04:12 PM   #29
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Say what? Can you try that again, in complete sentences?
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Old 12-01-03, 09:18 AM   #30
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It seems that nVidia lists Linux support as a competative advantage. Check out this presentation that they have on their web site:

http://www.nvidia.com/object/LO_20030328_6790.html

Under "Unified Driver Architecture (UDA)", page 6.
"Single driver binary for 200+ NVIDIA products"
"95% of all code base is shared between all operating systems"

Under "NVIDIA Linux Software Advantage", page 16.
"Support" NVIDIA: "Two dedicated support email addresses and online support forums" Others: "Online feedback forum only"

Under "NVIDIA Linux Support", page 20.
"100% supported by NVIDIA engineers, not by third parties"
"Two dedicated public support e-mail aliases for all processors"

Jon
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Old 12-01-03, 02:24 PM   #31
raiford
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Default Here are nVidia's support email addresses for Linux

Here is part of the response I got from nVidia's tech support. It sounds like a couple of you could use them.

Quote:
NVIDIA is committed to supporting all of our Linux drivers. We have two dedicated support aliases for Linux drivers and a dedicated Linux forum online monitored by our Linux support team. These are:

Linux-bugs@nvidia.com (graphics drivers)

Linux-nforce-bugs@nvidia.com (nForce drivers)

Jon
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