Seagate Barracuda 1TB Drives Biting The Dust

[nekrosoft13]

In the wake of freezing issues with Seagate's 1.5TB drives comes yet another problem with the Barracuda 7200.11 series. Failure rates of the 1TB drives in particular are abnormally high, but Seagate has not acknowledged the problem.

Now 11 pages long, the "official" problem discussion thread on the Seagate support forums is full of users reporting problems with the ST31000340AS, the 1TB Barracuda 7200.11 drive.

One user built a 6TB RAID array three months ago. In two months, one of the drives failed. A second drive failed about a month later, and a third eight days after that. Another user had four out of five of their drives fail within 12 days of purchase. Reports of failures can also be found on other forums as well. Some data recovery and RMA centers have reported failure rates of approximately 30 to 40 percent, but Seagate has not released any official information.

The issue lies with faulty microcode in firmware version SD15, found on drives manufactured in Thailand. Generally, the drive will operate normally until the time of failure and at some point will lock up and prevent detection by the BIOS, rendering it completely unusable.

While Seagate has not publicly acknowledged the problem as of yet, they have reportedly updated the firmware on all newly manufactured drives, however the firmware cannot be update on drives that have already failed because the BIOS does not even detect them. This means that owners of affected drives require data recovery services to save their critical data.

No recall on unsold drives with the affected firmware has been issued.


http://www.tomshardware.com/news/sea...ling,6844.html

[DeusGear]

Same thing is going on with my 500gb baracuda es.2 drive. Never buying from them again.

[CAUTION]

Originally Posted by nekrosoft13

In the wake of freezing issues with Seagate's 1.5TB drives comes yet another problem with the Barracuda 7200.11 series. Failure rates of the 1TB drives in particular are abnormally high, but Seagate has not acknowledged the problem.

Now 11 pages long, the "official" problem discussion thread on the Seagate support forums is full of users reporting problems with the ST31000340AS, the 1TB Barracuda 7200.11 drive.

One user built a 6TB RAID array three months ago. In two months, one of the drives failed. A second drive failed about a month later, and a third eight days after that. Another user had four out of five of their drives fail within 12 days of purchase. Reports of failures can also be found on other forums as well. Some data recovery and RMA centers have reported failure rates of approximately 30 to 40 percent, but Seagate has not released any official information.

The issue lies with faulty microcode in firmware version SD15, found on drives manufactured in Thailand. Generally, the drive will operate normally until the time of failure and at some point will lock up and prevent detection by the BIOS, rendering it completely unusable.

While Seagate has not publicly acknowledged the problem as of yet, they have reportedly updated the firmware on all newly manufactured drives, however the firmware cannot be update on drives that have already failed because the BIOS does not even detect them. This means that owners of affected drives require data recovery services to save their critical data.

No recall on unsold drives with the affected firmware has been issued.


http://www.tomshardware.com/news/sea...ling,6844.html

Damn, I just purchased two of these drives for my home server that I just built.

[CaptNKILL]

Gahhhh...

Suddenly the new 500Gb platter Seagate drives are looking much less attractive...

That really sucks. I've always been a big Seagate fan. I've been using their drives for years with no problems.

[Bman212121]

Originally Posted by CaptNKILL

Gahhhh...

Suddenly the new 500Gb platter Seagate drives are looking much less attractive...

That really sucks. I've always been a big Seagate fan. I've been using their drives for years with no problems.

I think the issue is mainly around the 11 series. I have a ton of drives from the 10 series and no issues with any of them. I'm just waiting a little bit to here if the 12 series has been corrected.

[CaptNKILL]

Originally Posted by Bman212121

I think the issue is mainly around the 11 series. I have a ton of drives from the 10 series and no issues with any of them. I'm just waiting a little bit to here if the 12 series has been corrected.

Yeah I know, I have 2 7200.10s and a 7200.8 but still... Seagate has always been a top notch brand. Its hard to see them as the most reliable drives when they drop their warranty from 5 to 3 years and have massive failures on one of their main products.

[nekrosoft13]

warranty drop was a bit convenient, right before the issues started appearing

[CaptNKILL]

Originally Posted by nekrosoft13

warranty drop was a bit convenient, right before the issues started appearing

Yeah, though it does seem like most of the issues with the 7200.11 were happening well before the warranty would expire.

I guess warranties really aren't that important. You want reliability above all. Replacing a $90 drive is nothing compared to losing a Terabyte of data.

[Madpistol]

I've always bought Western Digital drives since starting to build computers. Looks like I will continue to do that as well.

Sorry to hear about drive failures though. Those are never fun.

[nekrosoft13]

Originally Posted by CaptNKILL

Yeah, though it does seem like most of the issues with the 7200.11 were happening well before the warranty would expire.

I guess warranties really aren't that important. You want reliability above all. Replacing a $90 drive is nothing compared to losing a Terabyte of data.

you are right about that, that is what i'm trying to do now, to have all my data in two locations.

[nekrosoft13]

Seagate offers fix, free data recovery for bricked Barracudas

Seagate has acknowledged the bricking issue surrounding Barracuda 7200.11 hard drives, and it's trying to make things right by offering a firmware fix and data recovery services. Here's the full statement from company spokesman Mike Hall:
Seagate has isolated a potential firmware issue in certain products, including some Barracuda 7200.11 hard drives and related drive families based on this product platform, manufactured through December 2008. In some circumstances, the data on the hard drives may become inaccessible to the user when the host system is powered on*.
As part of our commitment to customer satisfaction, we are offering a free firmware upgrade to those with affected products. To determine whether your product is affected, please visit the Seagate Support web site at here. Support is also available through Seagate's call center: 1-800-SEAGATE (1 800 732-4283)

Customers can expedite assistance by sending an email to Seagate (discsupport@seagate.com). Please include the following disk drive information: model number, serial number and current firmware revision. We will respond, promptly, to your email request with appropriate instructions. There is no data loss associated with this issue, and the data still resides on the drive. But if you are unable to access your data due to this issue, Seagate will provide free data recovery services. Seagate will work with you to expedite a remedy to minimize any disruption to you or your business. For a list of international telephone numbers to Seagate Support and alternative methods of contact, please access http://www.seagate.com/www/en-us/about/contact_us/

The free data recovery for already-bricked hard drives seems like a nice touch, especially considering the cost of third-party services. According to the knowledge base entry, though, the issue may affect a fairly large number of drive models-not just the 1TB four-platter drive we talked about earlier this week. Seagate recommends that users with 1.5TB, 750GB, 640GB, 500GB, 320GB, and 160GB Barracuda 7200.11 drives, along with some Maxtor and ES.2 models, all install the firmware update.

http://www.techamok.com/?pid=5702


little news exposure, and suddeny there is a fix

Wow. I just built someone 3 seperate machines using 640gb drives.