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Old 01-18-10, 08:30 PM   #1
bob saget
 
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Default First RMA experience

So I am going to embark on my first RMA adventure soon with Gigabyte.
This is the Gigabyte RMA page: http://rma.gigabyte-usa.com/DirectRMA/EndUser_Main.asp
Couple of things I have questions about: How do you package the motherboard? They talk of a double box.
Quote:
# Package contents securely to prevent possible shipping damages. Double boxing is required. GIGABYTE is not responsible for shipping damage.
Any other recommendations?
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Old 01-18-10, 08:48 PM   #2
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Default Re: First RMA experience

Put the board in the anti-static bag it came in and put it in a box. Then put that box in another box and pack it with bubble warp and peanuts. Should be good to go.
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Old 01-18-10, 09:00 PM   #3
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Default Re: First RMA experience

so
motherboard -> bag -> original box -> new box -> peanuts/bubble wrap -> box

like that?
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Old 01-18-10, 09:13 PM   #4
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Default Re: First RMA experience

Then encase the entire thing in carbonite. You don't want it harmed.
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Old 01-18-10, 09:25 PM   #5
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Default Re: First RMA experience

Quote:
Originally Posted by bob saget View Post
so
motherboard -> bag -> original box -> new box -> peanuts/bubble wrap -> box

like that?
Pretty much.

I usually buy insurance for items, if not included by default

Good luck.
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Old 01-18-10, 09:27 PM   #6
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Default Re: First RMA experience

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Originally Posted by methimpikehoses View Post
Then encase the entire thing in carbonite. You don't want it harmed.


EDIT: thanks saz
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Old 01-18-10, 09:51 PM   #7
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Default Re: First RMA experience

I don't think you need 3 boxes. The original box plus a box to ship it in is enough.

Oh and unless you are close to one of their RMA departments (the one for the US is 30 minutes from me but my RMA still took over 2 weeks i think) don't get your hopes up for a speedy process
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Old 01-18-10, 10:05 PM   #8
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Default Re: First RMA experience

They mention "double box". I'd like to spend as little as possible as well.
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Old 01-18-10, 10:11 PM   #9
methimpikehoses
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Default Re: First RMA experience

Original mobo box + peanuts + shipping box.
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Old 01-19-10, 04:27 AM   #10
betterdan
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Default Re: First RMA experience

If you are really worried about it getting damaged in shipment skip the peanuts and use cashews. Sure they cost a little more but they are so delicious.
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Old 01-19-10, 06:18 AM   #11
wysiwyg
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Default Re: First RMA experience

make sure to put the socket protector back on too
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Old 01-19-10, 01:28 PM   #12
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Default Re: First RMA experience

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make sure to put the socket protector back on too
thanks yea i have that.
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