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Old 09-08-10, 04:23 PM   #1
onmikesline
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Default Dell just did a good thing

i have a 3007WFP 30'' LCD from dell and for almost a year later i looked over and seen one little red stuck pixel. i didnt care much because one i can deal with. but anyways i just wanted to let them know that they might want to keep an eye out for this. and guess what 5 min later they called me up and said they are shipping me a 3008WFP for free. all i have to do is sent back the old one. i didnt think it was that good of service...

3008WFP vs 3007WFP its almost the same right?
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Old 09-08-10, 04:29 PM   #2
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Default Re: Dell just did a good thing

yes, faster refresh rate and never versions of Philips IPS panel
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Old 09-08-10, 04:33 PM   #3
onmikesline
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Default Re: Dell just did a good thing

to tell you the truth i love the 3007style.. i dunno

and when i look in my account this is what it says for Delivery(why is it 3079.99 bucks lol

Quantity Item Number Description Unit Price
1 G501H Display,Wide Flat Panel Display,30,3008WFP,Embedded Warranty $3079.99

Sub-Total : $3079.99
Shipping : $0.00
Tax : $0.00
Order Total : $0.00
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Old 09-08-10, 04:54 PM   #4
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Default Re: Dell just did a good thing

Awesome. All companies should do this.
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Old 09-08-10, 05:41 PM   #5
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Default Re: Dell just did a good thing

I've never had anything but excellent service from Dell. When my 24" died it took all of 10 minutes to have an RMA set up and I had the new monitor including prepaid shipping for the dead one within 24 hours. Excellent customer service.

It's the financial dept I would like to skin alive.
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Old 09-08-10, 06:48 PM   #6
Sazar
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Default Re: Dell just did a good thing

Quote:
Originally Posted by onmikesline View Post
i have a 3007WFP 30'' LCD from dell and for almost a year later i looked over and seen one little red stuck pixel. i didnt care much because one i can deal with. but anyways i just wanted to let them know that they might want to keep an eye out for this. and guess what 5 min later they called me up and said they are shipping me a 3008WFP for free. all i have to do is sent back the old one. i didnt think it was that good of service...

3008WFP vs 3007WFP its almost the same right?
So, was it good service or not?



I honestly think the 3008 is a fantastic display so congratulations

3008 has a better internal processor, better connectors and is a better over-all panel. The 3007 was no slouch however.
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Old 09-08-10, 06:57 PM   #7
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Default Re: Dell just did a good thing

I have never heard anything bad about Dells monitors/customer service with them.

I would NEVER buy anything else from them though.
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Old 09-08-10, 06:58 PM   #8
onmikesline
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Default Re: Dell just did a good thing

this is my first dell anything. and it was a monitor.
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Old 09-08-10, 07:11 PM   #9
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Default Re: Dell just did a good thing

Wow, so you bought a monitor. About 10 months or so later? You told them I got a dead/red pixel. And they send you a new one with a warranty on it?



I wish Apple did this. I want an iPod Touch 4g.
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Old 09-08-10, 07:58 PM   #10
onmikesline
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Default Re: Dell just did a good thing

not just a new one. a upgraded one and i think it was over a year ago
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Old 09-08-10, 08:01 PM   #11
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Default Re: Dell just did a good thing

Lucky son of a *****
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Old 09-08-10, 08:10 PM   #12
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Default Re: Dell just did a good thing

I think it's a pretty sad commentary on the state of technology customer service when we feel a company has gone above and beyond for doing exactly what it should do with a warranty claim. If Dell has an explicit dead-pixel policy (which I'm almost positive they do, especially on high-end displays), they need to honor that guarantee. If they can't do a 1:1 swap for the same model, they replace it with the next best/comparable one.

This should be standard operating procedure, but with the way people are routinely screwed in the realm of consumer electronics, we're almost forced to treat proper service as something unexpected.
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