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Old 01-27-05, 06:55 PM   #1
Ruined
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Default ATTN HL2 retail owners dissatisfied with Source engine bugs (Stutter and/or crashing)

Vivendi/Universal & Sierra offer a 90 day refund policy for their products if you live in North America. So if you bought Half Life 2 standard or CE within the past 90 days, you would be eligible for their refund program.

Here are the details of the program

http://support2.vugames.com/vug/answer.aspx?ID=2828

Quote:
Refund Return Policy:

If you have purchased a Sierra or VU Games product within the last 90 days, we can offer you a refund for the program. Please return your original game disks, all game specific documentation, and the original proof of purchase (Please retain a photocopy of the sales receipt for your records.). Do not return your box sleeve or any other non-game related literature included with in the original package. Also include a note with your name and full mailing address.

Send to:

Vivendi Universal Games, Inc.
ATTN: Warranty Returns
4247 South Minnewawa Ave.
Fresno, CA 93725-9345

Refunds take approximately 4 - 6 weeks for delivery.

The customer is responsible for all shipping costs to return product.
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Old 01-27-05, 07:11 PM   #2
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Default Re: ATTN HL2 retail owners dissatisfied with Source engine bugs (Stutter and/or crashing)

Hmm, I have had some annoyances with HL2, but not quite enough that I'm willing to get a refund for it (although I WAS extremely disapointed by the "collector's edition" of the game...what a waste of money). It is something to consider though...almost might be worth it to get a refund and use the money to buy the Silver account from Steam, now that I see how crappy the retail versions are. Wait...if you send them back the game...they unlink it from your Steam account, right?
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Old 01-27-05, 07:14 PM   #3
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Default Re: ATTN HL2 retail owners dissatisfied with Source engine bugs (Stutter and/or crashing)

Quote:
Originally Posted by Edge
Hmm, I have had some annoyances with HL2, but not quite enough that I'm willing to get a refund for it (although I WAS extremely disapointed by the "collector's edition" of the game...what a waste of money). It is something to consider though...almost might be worth it to get a refund and use the money to buy the Silver account from Steam, now that I see how crappy the retail versions are. Wait...if you send them back the game...they unlink it from your Steam account, right?
Yep. I assume you need to send in your CDKEY,etc.

My logic is that HL2 is crappy on my system now, and there is going to be a fun legal battle between vivendi and valve this summer. I'll wait until HL2 is available Steam-free. And if its not, oh well.
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Old 01-27-05, 11:04 PM   #4
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Default Re: ATTN HL2 retail owners dissatisfied with Source engine bugs (Stutter and/or crash

****, I assume original proof of purchase implies a sales receipt and not the barcode on the box.
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Old 01-28-05, 09:55 AM   #5
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Default Re: ATTN HL2 retail owners dissatisfied with Source engine bugs (Stutter and/or crashing)

Funny how this shows up about 100 days after the release date of the game. Anyone who bought the game the week it came out is screwed

Not that I mind... I havent been playing it much lately, but I still think its a great game.
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Old 01-28-05, 10:00 AM   #6
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Default Re: ATTN HL2 retail owners dissatisfied with Source engine bugs (Stutter and/or crashing)

100 days? November 17th to December 17th, December 17th to January 17th, January 17th to January 28th...I'm only counting 71 days there, CaptN.
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Old 01-28-05, 11:53 AM   #7
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Default Re: ATTN HL2 retail owners dissatisfied with Source engine bugs (Stutter and/or crash

I wonder what kind of problems people have had. I have the retail Collector's Edition and got it for christmas. I haven't had one crash or problem here. I keep hearing about problems, but it's a miracle how it never happens to me.
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Old 01-28-05, 12:07 PM   #8
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Default Re: ATTN HL2 retail owners dissatisfied with Source engine bugs (Stutter and/or crash

Quote:
Originally Posted by Edge
100 days? November 17th to December 17th, December 17th to January 17th, January 17th to January 28th...I'm only counting 71 days there, CaptN.
Oh thats right, i was thinking it came out in october... stupid me

Wow, it seems like its been a lot longer than that anyway...
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Old 02-07-05, 10:30 AM   #9
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Default Re: ATTN HL2 retail owners dissatisfied with Source engine bugs (Stutter and/or crashing)

finally got the chance to mail this crap back, lets see how long it takes for the refund to come.
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Old 02-07-05, 03:20 PM   #10
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Default Re: ATTN HL2 retail owners dissatisfied with Source engine bugs (Stutter and/or crash

Quote:
Originally Posted by MustangSVT
I wonder what kind of problems people have had. I have the retail Collector's Edition and got it for christmas. I haven't had one crash or problem here. I keep hearing about problems, but it's a miracle how it never happens to me.
Me too. I have the same "collecters edition" and the only problem I've had is the stuttering (which is a widespread problem). One problem which now after I tweeked my comp a bit, is hardly a good reason for me to turn over my copy.

I did also think the "collecters edition" was a slight waste, but you did get one more "game" with it (I mean HL2: DM and not CS:S) and I happen to like the shirt. This little "guide" that came with it though was a waste, I thought you'd get the whole thing. Too much to expect I guess.
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Old 02-07-05, 03:34 PM   #11
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Default Re: ATTN HL2 retail owners dissatisfied with Source engine bugs (Stutter and/or crashing)

I had serious stutter than i got a gig of ram and a sata hd and no more stutter for me.

Not to say the stutter doesnt exist. Because previously i had lots of it
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Old 02-07-05, 05:44 PM   #12
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Default Re: ATTN HL2 retail owners dissatisfied with Source engine bugs (Stutter and/or crash

Quote:
Originally Posted by MustangSVT
I wonder what kind of problems people have had. I have the retail Collector's Edition and got it for christmas. I haven't had one crash or problem here. I keep hearing about problems, but it's a miracle how it never happens to me.
some examples of the problems ppl are having:
http://www.blep.net/hl2stutter/
http://www.halflife2.net/forums/showthread.php?t=69715
http://soulcake.freestarthost.com/poll.htm
http://www.halflife2.net/forums/showthread.php?t=51549
http://www.halflife2.net/forums/showthread.php?t=70427
http://www.hardforum.com/showthread.php?t=861497
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