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Old 02-27-07, 08:30 AM   #1
saturnotaku
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Default My 360 nightmare - a story in three acts

Prologue

As you may or may not know, I had to send my Xbox 360 in for replacement as it fell victim to the three flashing red lights of death. The following is my tale of trying to receive that replacement and the subsequent issues.

Act I - The Coming Storm

Our hero has received the necessary materials and instructions for sending his launch Xbox 360 in for replacement. The console was sent and received by the repair center. While our hero is waiting for his replacement, he orders his loving fiance a Valentine's Day gift, an autographed picture of her favorite athlete.

The photograph is sent by UPS and requires a signature for delivery. Our hero leaves a note on his front door instructing that UPS please leave the picture at his door or else he will personally pick up the package at the distribution hub. Little did he know that on the same day that the picture was to be delivered, the replacement console also was to arrive. The following day, the UPS driver heeded his request to leave the picture, but did not leave the replacement console. Further, the UPS driver did not leave an official note saying that he attempted to deliver the Xbox - he simply returned it to the distribution center, awaiting my pickup. As our hero was not aware that UPS had done this, and he was lax about checking his repair status, the console was sent back to the Microsoft repair center after the required 5 business days that UPS will hold a package awaiting customer pickup.

In the meantime, our hero was curious as to why it was taking so long for his replacement console to arrive. When he had sent his original Xbox in to Microsoft for service, it was turned around with 10 calendar days. It was now getting on three weeks. Although he stupidly did not write down the return tracking number, he was able to track his package via the reference number provided by Microsoft.

Holy hell, he thought! The package was returned to Microsoft, and the repair center had been sitting on the package for eight days. There were no e-mails, no phone calls, nothing at all from Microsoft inquiring as to why their package was sent back to them. Our hero quickly got on the phone to Microsoft and calmly but firmly explained the situation, citing how there was a breakdown among himself, UPS, and Microsoft. He needed his 360 for a LAN party he was attending the weekend of February 23 (this was February 20). He inquired about sending the console back to him via next day air, at his own expense, since he needed it for said party. He was informed that they would try but couldn't guarantee it.

Sure enough, someone at Microsoft took pity on our hero and the console was indeed shipped next day air. Though he had to pick it up at the UPS distribution center on February 23, he was very happy that he and his friends could partake in the greatness that is Gears of War.

Alas, this our hero's tale is far from over. The next post is Act II of this saga.
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Old 02-27-07, 08:43 AM   #2
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Default Re: My 360 nightmare - a story in three acts

Act II - The Rockford Files

February 23, 2007 - Rockford, Illinois. The weekend LAN party has begun. There has been Wii Virtual Console gaming, salty treats are being enjoyed, and the attendees are engaging in the greatness that is Gears of War co-op on our hero's rejuvinated Xbox 360. As the players reach the next checkpoint in the story, the game completely freezes. Odd, but thinking it a fluke, the console is rebooted. Within 30 minutes of playing, the system freezes again. Our hero pops in Burnout Revenge - same problem, frozen this time within 15 minutes.

A check of the knowledgebase reveals that this could be an issue with the hard drive. To the local electronics retailer do our hero and his friends venture to pick up a memory unit on which to copy the savegame before leaving the hard drive detached. The memory unit is acquired, the data is copied, Gears of War is again played. Success after three straight hours of play. Our hero determines that he will call Microsoft on February 26 to arrange replacement of his hard drive. As he plans to call after 9 p.m. that night since it will be free on his cell phone, he fires up Crackdown for some third-person enemy stomping action.

To his shock and dismay, the console again freezes. Thus, our hero has determined that it is indeed not a defective hard drive and when he speaks to Microsoft after 9 p.m., he will inform them of this and request that his console be replaced yet again. He makes that call and explains his situation to the representative. The representative proceeds to inform our hero that a repair cannot be authorized on this unit as its serial number has not been attached to his account. The serial number of the first defective unit is still there, and that change will not be made for 3 to 7 business days. He is advised to call again on March 6. Though he wanted to bite off the head of this representative, our hero was too taken aback to do anything.

After he has slept it off, he has just sent a sterm e-mail to Xbox support detailing his situation and displeasure at the service he has received. His demands of Microsoft are simple. They can do any of the following: 1) send a remanufactured replacement with a system build date of June 1, 2006, or later; 2) send a brand new, retail boxed 360 Core system (since he will use his existing hard drive); or 3) send a voucher redeemable for a brand new Core system at the retailer of Microsoft's choice.

He has no choice now but to sit and await a reply. The third act of this tale will be written when the matter has closed.

Intermission...
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Old 02-27-07, 08:44 AM   #3
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Default Re: My 360 nightmare - a story in three acts

But but MS is flawless! They do no wrong... I remember how many people called BS when my X360 took almost a month to get back to me... **** happens.

Glad you got yours back... why is there an Act II? Don't tell me the repaired unit died aswell...

EDIT: Bah you and your fast typing...
 
Old 02-27-07, 08:46 AM   #4
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Default Re: My 360 nightmare - a story in three acts

Wow, sorry to hear about the issue but hopefully it'll work out in the end. After all you've been through, hopefully they'll send a brand new one.
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Old 02-27-07, 08:49 AM   #5
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Default Re: My 360 nightmare - a story in three acts

Quote:
Originally Posted by |MaguS|
But but MS is flawless! They do no wrong... I remember how many people called BS when my X360 took almost a month to get back to me... **** happens.

Glad you got yours back... why is there an Act II? Don't tell me the repaired unit died aswell...

EDIT: Bah you and your fast typing...
horror stories happen from any company for any product. As it is you have that nice huge neon lighted easy target over your head, you sure you want to poor highly flammable liquids on yourself to make it that much easier to flame you?
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Old 02-27-07, 08:55 AM   #6
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Default Re: My 360 nightmare - a story in three acts

Quote:
Originally Posted by |MaguS|
But but MS is flawless! They do no wrong... I remember how many people called BS when my X360 took almost a month to get back to me... **** happens.
The thing is, MS did actually have the console back to me quickly. It's UPS that dropped the ball when not leaving a note when they first tried to deliver the package and my fault for not bring more vigilent in keeping up with the repair status (damn PS3 is so entertaining ). However, there is no reason at all that MS shouldn't have tried to contact me when they got the package back.
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Old 02-27-07, 09:17 AM   #7
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Default Re: My 360 nightmare - a story in three acts

Quote:
Originally Posted by saturnotaku
The thing is, MS did actually have the console back to me quickly. It's UPS that dropped the ball when not leaving a note when they first tried to deliver the package and my fault for not bring more vigilent in keeping up with the repair status (damn PS3 is so entertaining ). However, there is no reason at all that MS shouldn't have tried to contact me when they got the package back.
Now we all know you are lying... 360 broke, TWICE? AND you call PS3 entertaining? LIES!
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Old 02-27-07, 09:22 AM   #8
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Default Re: My 360 nightmare - a story in three acts

Sorry dude, lets just hope act III is the final act in the saga.
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Old 02-27-07, 10:10 AM   #9
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Default Re: My 360 nightmare - a story in three acts

I'm on my 3rd 360

My first died (kept crashing), had it 'repaired', came back in worse condition and didn't even boot. Sent it back again and now I have one that seems to be working. 3rd time lucky, eh?
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Old 02-27-07, 10:16 AM   #10
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Default Re: My 360 nightmare - a story in three acts

I bet your Wii is working great though good ol' Wii
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Old 02-27-07, 10:39 AM   #11
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Default Re: My 360 nightmare - a story in three acts

In all fairness the first screwup was by UPS and not Microsoft. While my 360 has worked almost flawlessly since day one (a pre december 2005 built unit), I know some people have had horrible experinces with shoddy units.
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Old 02-27-07, 11:00 AM   #12
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Default Re: My 360 nightmare - a story in three acts

I purchased my XBOX360 last summer from BestBuy with two years replacement plan. It's been working great for me with no errors. I thought it'd save me some hassle by buying two years plan from BestBuy so I'd just turn it in to get new one in same day if my 360 died on me.

But I'm sorry to hear about that. Hopefully you get everything straighted out soon.
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