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Old 06-26-07, 08:09 PM   #1
nekrosoft13
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Default Microsoft now receiving 2,500 broken 360s per day in UK alone?

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New complaints claim out-of-country repair centres are now being used due to unprecedented demand

Microsoft’s UK repair centre in Havant is now redistributing faulty consoles to foreign repair centres in order to clear an overwhelming backlog and keep up with the 1,500 to 2,500 Xbox 360s arriving at its doors on a daily basis, according to customer reports.

According to Lee Sherman (Gamertag, Toxic Daywalker), who sent us details of his horrible experience, his Xbox 360 had been sent to Prague for repair, which has extended the repair time considerably.

He talks of how three weeks and repeated phone calls yielded no further clues to the status of his repair, with customer service representatives merely telling him that it would be “returned shortly”.

Lee even claims that when he asked to speak to the repair centre direct, he was told this wasn’t possible because they don’t have phones... However, using a directory enquiry service he was able to obtain the number for the repair centre, where he was shocked to learn that his console was actually in Prague, not Havant as Microsoft customer service reps had claimed.

Additionally, the call to the Havant repair centre revealed some other worrying stats: “A shocking statistic we found out though is that between 1,500 to 2,500 consoles get sent to Havant by three UPS lorries per day, to then be shipped to Prague for repair,” Lee told us, going on to add, “[We] phoned up Nora the [customer service] supervisor again, who then admitted my console was in Prague and hadn’t been looked at yet – she seemed amazed that we knew!”

Comments from users on the Xbox.com forum reveal similar woes, and some have also discovered their consoles are indeed in repair centres outside of the UK: “I just spoke to the customer support people because my 360 has been gone since the 8th of June,” says forum user, LordBrown in a post dated 23rd of June. “Apparently because of the backlog in Havant they’re sending 360s to repair centres outside the UK! And that because of this Microsoft are legally allowed an additional ten days to get your 360 back to you.”

From the sounds of things it seems Microsoft is fighting a losing battle on this front, as more and more units flood in for repair. It kind of reminds of that bit in Santa Claus The Movie when all of those defective wooden toys started falling apart…

We connected Microsoft this morning, however we’re still waiting for an official response. We’ll let you know the moment we hear anything.

Lastly, we’d also like to point you to our continuing Xbox 360 hardware failure survey, which is now approaching 5000 entries. Click here to head over and fill it out now, if you haven’t done so already.

http://www.360-gamer.com/news.asp?id=1143
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Old 06-26-07, 08:15 PM   #2
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Default Re: Microsoft now receiving 2,500 broken 360s per day in UK alone?

blueray player here i come, ow well forza 1 will have to do for now.
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Old 06-26-07, 08:22 PM   #3
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Default Re: Microsoft now receiving 2,500 broken 360s per day in UK alone?

2.5K per day?! Oh come on now.... Even I can't believe that... That would mean that almost every unit MS has made and sold was defective...
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Old 06-26-07, 09:08 PM   #4
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Default Re: Microsoft now receiving 2,500 broken 360s per day in UK alone?

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2.5K per day?! Oh come on now.... Even I can't believe that... That would mean that almost every unit MS has made and sold was defective...
I bet everyone that heard about the upgraded cooling magically started having problems with their consoles.
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Old 06-26-07, 09:21 PM   #5
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Default Re: Microsoft now receiving 2,500 broken 360s per day in UK alone?

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I bet everyone that heard about the upgraded cooling magically started having problems with their consoles.
If your console was working fine then why would you return it to get a new one with better cooling?
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Old 06-26-07, 09:47 PM   #6
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Default Re: Microsoft now receiving 2,500 broken 360s per day in UK alone?

So in the UK about 70,000 360's are sent back to MS for repair every month... wouldn't a figure like that kick off some massive investigation by the state or something? Those numbers just don't add up to me.
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Old 06-26-07, 09:49 PM   #7
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Default Re: Microsoft now receiving 2,500 broken 360s per day in UK alone?

sounds more like they have a backlog of units ready for repair. I doubt it would be that many a day throughout the whole year
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Old 06-26-07, 09:54 PM   #8
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Default Re: Microsoft now receiving 2,500 broken 360s per day in UK alone?

Well, the European consoles were sold about a year ago. With the 360's lifespan of about one year, that would explain the sudden breakdowns and increase of broken down units at this time. Yes, mine broke down too, 5 days out of warranty, and MS will not cover Cyprus. So I'm stuck with a $600 paperweight.

Thank you.
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Old 06-26-07, 09:55 PM   #9
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Default Re: Microsoft now receiving 2,500 broken 360s per day in UK alone?

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So in the UK about 70,000 360's are sent back to MS for repair every month... wouldn't a figure like that kick off some massive investigation by the state or something? Those numbers just don't add up to me.
Um I believe the UK is forcing MS to provide answers regarding the units reliability.
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Old 06-26-07, 10:00 PM   #10
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Default Re: Microsoft now receiving 2,500 broken 360s per day in UK alone?

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Originally Posted by GamerGuyX
If your console was working fine then why would you return it to get a new one with better cooling?
True true.
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Old 06-26-07, 10:24 PM   #11
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Default Re: Microsoft now receiving 2,500 broken 360s per day in UK alone?

ok question

does every country in Europe has MS return/repair center?

maybe some of those consoles are from other nations?
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Old 06-27-07, 02:11 AM   #12
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Default Re: Microsoft now receiving 2,500 broken 360s per day in UK alone?

I'm glad (currently) that I got a PS3 and a Wii then :P

@ GamerGuyX - Why the hell do you have an RIP sig for a guy that MURDERED HIS WIFE AND CHILD?!?!? Seems kinda f'ed up to me...
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